Chase Bank E Front St, Traverse City

Kayla was really helpful and kind during my visit. I was able to make an appointment quickly and had all my questions answered tactfully. While some reviews have mentioned Chase’s extra fees for services, that is no fault of the individual branch. So Chase policies aside, I really found the employees to be helpful.

I have had great service at this location. My wife needed help with some transactions. Called to make an appointment, the person on the phone was very helpful. The person helping her for her appointment was very rude, unhelpful, and put the wrong numbers in multiple times and offered no help. She actually told her "why didn't you do it yourself or through someone else?". Which apparently is what we should have done. So at the moment we are not even sure the money was transferred correctly. We also recently had a card compromised and reported it but they put it as expired and not deactivated so charges continued to go through on it... I have had great experiences at my local branch also but it just closed. I'm not really seeing any reasons to continue banking with chase.

Really? An $8 service fee to cash a check... a check that was written by a customer of your bank. That is absolutely ludicrous and I know of no other bank that nickels and dimes people like Chase does! Too bad there's no option for zero stars.

very slow and under staffed. or at least the staff they do have just stands around while there is a line for the single teller. this is why I usually use my other banks.

Fast service and friendly staff! Julie was very helpful!