Chase Bank 101st Ave, Queens

I entered the branch at 12:30PM. I waited until 1:30PM. At which point the consultant went to lunch after seeing I was there waiting for over an hour. I was next to be seen when I came in at 12:30PM. At 1:45PM I was told someone would be right with me. At 2PM I go to the teller and ask to please use the restroom since I have been here for awhile. The teller informs me due to COVID they are unable to comply. I go home and come back at 2:30PM. The consultant helps someone else. The teller informed the consultant I have been here for hours. She takes less than 5 minutes to help me and informs me to make an appointment next time. They are rude and unhelpful at this branch.

The lines are always long with one teller. The other two tellers want to help you use the machines. If this is the case, the tellers doesn't need a job, the ATM machines will do just fine. The branch Manager doesn't care that his customers are waiting a long time. It does matter if you're a business or private client, everyone waits on the same line.

Horrible service. I went to the teller they sent me to a banker. Banker sent me to someone else. Waited for over an hour. Got the worst possible customer service ever. Lady named Leelan Morgan. Horrible and mean. Kept talking and talking and treating me with disrespect. Going to be changing banks as soon as I can. Horrible branch. Disgusting behavior from this lady. Never banking with them again thanks to her. MS.LEELAN MORGAN is a DISGRACE to humanity.

Very Bad Slow And Rude Customers Service Here. The Short Guyanese Lady Was Just Working For Her Own Community Known People.She Was Just So Careless To The Others Countries Customers.Really I Went For Open A New Account But I'm Done With There Recist Customers Service.

That was ridiculous I went to deposit money and the guy says I don’t have space for deposit the quarters . He said go to Liberty I have never heard that is a bank I am very disappointed

Very rude banker lady. Didn’t even greet. No smile,no hi hello and just showing attitude.

They helped me with everything I needed. They went above and beyond what I expected. Wonderful banking experience.

Altia was professional and extremely helpful. Kudos for great customer service.

One of the best branches in Queens. Friendly and fast.

Its ok fast transaction no complain