Chase Bank Cassopolis St, Elkhart

I cashed a check on 6/1/21. Today, 6/4/21, someone deemed that check to be suspect. It was legit. So, instead of calling me, Simonton Lake Chase WITHDREW the check amount from my account, causing my account to be overdrawn. Simonton Lake staff is clueless. Not at all helpful today. Told me. I needed to wait for a reject to come in the mail and then bring it back to deposit. Are you kidding me? This was the most ridiculous situation I’ve ever encountered. They didn’t bother to check it out. Just took the money out of my account. Do not bank here!!!!

I was in the teller line when a gentleman approached the line with a toolbox stated he was there for work and he was greeted by the branch manger who did not exactly welcome him. She was very rude and short with the young man who stated he drove multiple hrs to complete the work. After very rudely telling the gentleman he was not welcome and could not accommodate him despite his saying he got the ok to come do the work. I only overheard all this but seeing how the lady had treated the young man I do not understand how or why she was so rude let alone in a industry where customer service and care should be everything.The gentleman was obviously overwhelmed with how the manger was being with him and If she is willing to get that rude with someone who is doing work for the company she works for.it makes me wonder how well she would treat a regular customer. I will be doing my business at the other chase locations.

Such a great bank! Chase has amazed me in so many ways and they are so helpful in any situation. The staff is always so happy! Nothing better to make your day than another person making you smile.

Never had a problem with them, been with chase for 6 years and been going to this specific location for about 5 of those 6. Great bank, helpful staff, love it.

I dont understand how banks hire staff that gossip about unrelated issues the first chance they get..and forget about waiting customers.