Chase Bank N Market St, Wilmington

Manager has no idea what he is doing. I spent almost 5 minutes waiting on him to approve a check, when he finally decided to come out of his office he refused to cash my check and lied to me saying the information on the check did not match the system. I went to a different chase and they gladly cashed my check with no issues and I even continued to open a bank account with them. Needless to say I will not be back to this location.

Poor policies. Chase refused to refund me airline flights that were booked 2 months in advance citing the charges were to old to dispute. Airline rebooked my flight, charged me, and sent confirmation & receipt. Airline denied my family boarding at check in due to a 3 month earlier preferred seating dispute. Airline pulled the entire flight did not tell us nor the agent that rebooked our flight and charged us. Chase would not dispute the matter citing it was too old a charge even though we never received a flight service. Paid nearly $600 for no product or service. Will take business somewhere else!

TWICE I have been accosted and harrassed by the so~called "security guard" in the lobbly at 9th & Market. Slovenly dressed and THE most unprofessional guard I've ever encountered in my 55yrs. Brought to the attention of mgmt @Walnut St, I never received ANY response/follow up from HER supervisor, as promised. Horrible "customer service". Currently shopping for a new bank. Any suggestions appreciated.

I wish that i could give them 0 star i make a deposit and didn’t go through and now i have to track my own money since they don’t know nothing but god thanks i have a prouve