Chase Bank NJ, Robbinsville Twp

I want to warn everyone, DO NOT go to this bank unless you are doing simple deposits. Otherwise, they are horrible! We used to go to Chase on rt.33 for any banking we had and we never had any problems or concerns. But, of coarse, they had to close, so we went to Robbinsville. Never again!! My husband and I went there because he wanted to cash 2 bonds that he had since 1984. We went to the bank teller and we explained that we wanted to cash them. Being that she started telling us what to fill out, we thought she knew what she was doing, well we were wrong. On the front of the bond was his relative's address and social security number, because they purchased the bonds for my husband. We thought this was gonna be a problem being they are deceased. Then the teller told my husband to put his information on the back of the bond, so we did this. After we did all this she went to put the bond through the computer and she starts saying that she could not accept the bond because the number on the bond was not reading on the computer. We have no clue why because the bonds were in perfect condition. They were crisp, easy to read and there should have been no problem. The teller tells us now we have to mail the bonds to this website online to cash them. So, instead of walking out with cash, we walk out with nothing. Also, we have to send the bonds certified mail and they might take at least 2 weeks to get cashed. The next day my mother in law went to another Chase Bank on 130, this guy knows what he's doing. But he told us that we should NOT have written anything on the back, this is why the bond was a problem. The teller at Robbinsville should be demoted cause she has no clue what she's doing!

This location is the best. The team is so helpful. They are always happy to provide us with any assistance we may need. Amanda is awesome. I will never go back to my old preferred Chase location on route 33.