Chase Bank Kanawha Mall, Charleston

Horrible customer experience. Thought all banks just had a seminar on customer service experience . They tryna have Wayne fix everybody's mess up. He needs his own bank. The old lady im sure chases pride and joy has not a lick of sense when addressing the younger business leaders. 9/16/2021 and they messed up my credit during pandemic. Also the reason for child tax credits being delayed since lastyear.

Having recently lost our Mother, my brother and I went into the Kanawha Mall Chase Bank to open a new account for my brother. He was having a particularly hard time with Mom's passing and just needed some assistance in setting things up. We were completely blessed to have Tyler Burnette as our banker that day. He was very kind and helpful and even showed interest in what my brother does for a living. He spent as much time as was needed to be sure we knew what services were offered and was empathetic to the both of us, given our recent loss. During the hardest time in someone's life, true kindness is something that is never forgotten. Thank you, Tyler!

I have always appreciated the staff at this location, they are very helpful wonderful, exceptional costumer service. Tyler, helped me with a issue very quickly, called me back twice within the day, & made sure to call the next morning to let me know the issue was resolved. I’ve always trusted this location!

Been banking with Chase for 20+ years now and have never had a problem! Great staff!

No one will at the bank at any of the branchs

I love the customer service reps @ Chase! So helpful and courteous! FIVE STARS!

Absolutely love chase bank and the reps they are the best!!!

Fast and friendly service. ATM located at drive-thru. Conveniently ocated in Kanawha City.