Chase Bank US, Bedminster

My husband and I used this branch for our primary banking needs while we lived in NJ last year. The team there was always friendly and got to know our name quickly. In particular our assigned banker - Alex Cruz - was awesome! He helped us handle a lot of new accounts both personal and business and always stayed in close communication, did what he said he would do and planned ahead for our future needs. Ultimately we ended up relocating to Florida and switched to a local bank there, but we miss Alex and would recommend him to anyone. Thank you Alex!

Terrible terrible customer service!! I was there for notarization, they made me wait then they ruined my document by writing unnecessary things on it which was not required, they are not supposed to alter my document, the whole purpose of notary is to validate my signature and identity and approve it. They are not well trained, very unprofessional. Now I have to reprint my document and get it notarized some place else. What a waste of time!

Used ATM machine, parking lot and drive through layout did not have much though put in to it.

I had to deposit two checks today, June 18th, each one going into a separate checking account. After depositing them the drive thru teller gave me my receipts and told me that he had highlighted one of the receipts to show that I could deposit a check using your "friendly" ATM machine. He informed me that he just wanted me to know "all of my options." Well, as it happens, I know all my options and one of them is that I will never make a deposit of any kind through some mechanical or computerized device. I am old enough to know NOT to trust them. It's a generational thing; therefore, I would appreciate it if your teller did not assume that I was ignorant, brain-dead or something else which would prevent me from knowing the obvious. What's more insulting is that he marked up my receipt rather than just asking me if I knew I could use the ATM? I guess he is simply too busy to deal with people like me. All I wanted from him was to take my checks, deposit them, and wish me a good day. Actually, I didn't even need him to wish me a good day. Any other information is not needed unless I ask for it. Thank you.

I refinanced with Chase last month. I did not get the best deal i could have got. My loan officer Joe Daleo quit his job during the process of the refinance. It took over 3 months to get the loan done. My rate was locked for a longer term than it needed to be. That cost me thousands over the course of the term. Every single time something needed to be processed or documentation was needed i had it for them in less than 1 day. It never took me more than 24 hours to provided the paperwork. Still in between each of these submissions were weeks of dead air. At one point i wasn't even sure the loan was being done anymore. Towards the end of the 3rd month my rep was replaced by a more responsive agent with a cocky attitude names Aaron Wheeler. He does get the job done but as a former loan officer i know for a fact that he did not explain things right. He told me he had 15 years of market experience or something like that. I bet its really more like 3 months. I still to this day do not believe things were explained to me honestly and i never believe my best interest was being considered. Before the loan closed i contacted a manager named Sandy Mozes. I left him a message and he called me back as the closing agent was arriving at my home. The only reason i went ahead with it was because my previous loan was so bad that even this in my opinion was the smarter deal and rates had gone up since i locked. I also i have my first child arriving in 2 months so time is very sensitive for me right now. So i singed the deal even though the fees were high and i did not get the best rate i could have got. I reached out to the manager after the signing and got no response. Days later i got a notice from my previous lenders stating i was late on my payment. I told Aaron about this and he said that it should have been funded which i found out later it was and their old computer system automated that notice. During that conversation i mentioned that i left Sandy the manager a message. Aaron said "that not right, you should call again". I respectfully disagree, he should called me but i assume since it was funded i was all but dead to them. Bottom line is, educate yourself and make sure you have have a loan officer who is punctual and is wise enough to navigate you through the process so you can get the best possible situation. Try a credit union or small bank with good rates. I got hosed at Chase. A.J.G.

Great customer service, quick and easy

The tellers and managers are all very friendly, helpful, and professional