Chase Bank Molalla Ave, Oregon City

Essentially Chase has stolen our money. We deposited an earnest money check into our checking account. They flagged it fraud. Yet they ran the check. This closed our account to give us no access to our acct and money. All associated acts closed as well. This is our primary bill pay acct. We have attempted every thing chase asked of us and the large brokerage corporation the check came from were diligent in providing the necessary identification. Chase literally asked us to bring an employee down to the branch to verify the check could be written. They asked for their CEO!!! The check was cashed and held and we have no access to pay our bills that have come due. They not only stopped the check but also all the money in our account! They have asked the bank of Virginia to pull the money back but this is impossible if they run the check. Bank of Virginia and the brokerage firm have washed their hands of it and explained that it is between us and our bank Chase. Which does not feel good as they have taken our money and provided no realistic way to resolve the issue. We have accrued late fees and damage to our credit as a result of banking with Chase. We still have no access to about 7k of our own money. I would tell anyone listening to avoid Chase bank.

Over the weekend I tried to go in to open a savings account for my son, and was told by the teller that there wasn't enough time to open the account before they closed. I was instructed to come back, and that I would need to make sure I was there at least one hour before closing. Today I stopped by the same branch, and while there were four tellers and at least three bankers working, and I came one hour and 15 minutes before closing, I was told that no one was available to help me open an account. I was asked if I had an appointment and I told the teller I didn't have an appointment because I have to work during the day when the branch is open and could only come by on a drop-in-basis since the appointment takes a full hour and that's longer than I have for a lunch break by the time I account for commute time. The teller didn't offer any additional options, and wasn't concerned about the inconvenience of being turned down twice when trying to open an account. You really need to learn how to offer services at convenient times for your customers. I will go elsewhere.

This location accepted some money I accidently washed that had dyed the money. The other Chase Bank that I went to beforehand refused to accept it

I received AMAZING service today! I needed a lot of help and Katy (Katherine) took the time to help me with everything I needed. She was friendly and helpful, and made it a fun easy process for me. I so appreciate the great customer service I got from her! I look forward to banking in this location in the future. Thanks Katy!

I’ve been banking at this location for over 5 years. I have always had friendly and helpful service. I had an issue with my social security number and the bank manager started the process to get the issue resolved quickly. He followed-up the next week to confirm over the phone and in writing that the issue had been resolved. I often don’t complete a withdrawal slip... the tellers are more than happy to complete it for me and process my withdrawal with a friendly attitude and are quick and efficient. No complaints at all about this bank.

Chase funds big oil. Please let them know that you care about the earth and to investment in clean energy. Protest by keeping your banking local.

Really Horrible bank. My daughter tried to make a simple wire. She had to wait 11/2 hours. The manger never showed up to do it. We have been banking here for a long time, and I really don't know why. The service sucks! I have ignored many other instances like this. Now Im done!

I have a business account at this branch. I have had some fairly complicated issues that needed resolved asap. Everyone from the Tellers to Dan Management has resolved Every issue I have had without even leaving the bank! Dan will go the extra mile with a smile Every time I say i'm not sure what can be done but... He has found a quick resolution right then! Thank You Dan!!!

Rarely have enough staff to assist, nanagement is not helpful, Impossible to call the location directly. They do not answer (tried all day, multiple days) or if they do, they hang up.

Good bank. There could be some things to make it better but otherwise it's great and I don't plan on switching anytime soon