Chase Bank S Hulen St, Fort Worth

Went to get a car title notarized for title transfer. We called ahead and made an appointment and when we get there we wait for 5 minutes. Then they seat us in a cubicle and explain that they do not notarize car titles. They want to avoid the liability in case they notarize the incorrect location on the title. This tells me they don't train their staff to take care of normal day to day business. They don't value customers time either.

I went to this branch to deposit a check from an investment account. I've deposited several other checks from the same source at this branch. The teller and branch manager tell me that these checks can not be deposited into my account because of another person on the investment account is the primary name. I explained to them that this is the fourth or fifth time this year that I have deposited one of these checks without a problem. To which Yolanda informs me that the teller who deposited them didn't do their job correctly and should not have deposited the check. The only problem with her answer is, the teller who had done the previous deposits was the same teller that was doing this one, and Yolanda had approved the other deposits herself when the teller asked for verification. In her own words, she told me her and her teller did not do their jobs. I rectified the situation and had the check deposited by another branch. This branch is just horrible. When my wife and I opened our joint account Yolanda also was the person who set them up, and we had to make multiple trips to get problems fixed. I'll be going out of my way to go to the Hulen Mall or Bryant Irving branches from now on as they're both staffed with competent individuals. If Chase wasn't such a convenient bank, I would have closed all my accounts with them.

Nice people to the core. Yolanda is the sweetest banker I’ve had to work with, made my experience one of a lifetime. Keep up the good work guy’s, customer service is everything & you guy’s are killing it.

I would give 0 stars if I could. Very unhelpful and will be closing my 3 accounts out pretty soon and moving banks. All the business we do and they want to charge $6 for a printed out bank statement!!! Ok, thanks and see ya Chase.

Yolanda the bank manager has terrible customer service skills . Always has a disrespectful tone and never seems to be very helpful . There is only one bank teller there who is incredible and literally the only reason I still bank here . Mr. James is your guy for sure .

I have been with chase for years and this branch has the slowest customer service I have ever dealt with, whether going inside or the drive thru. We just left after waiting 45 minutes inside because the transaction we needed done could not be handled through the drive through or ATM. We finally left after not being acknowledged or helped

The tellers here are incredibly nice and a very nice atmosphere inside. Good people, mostly calm and sometimes a little bit packed during rush hour but other than that this bank I highly recommend

This branch is ridiculous for customer service. Every time I come here the wait is over 20 minutes and there is only one or two people working. The tellers are usually standing around with no one to serve but they can’t do simple things like adding someone to an account. This is very poor management.

Sarah Collins helped me out good And now i am not going to any other chase bank :)

Bad client service. They always booked and they are rude. They do not even try to help people out.