Chase Bank Main St, Watsonville

I drove 45 minutes to access this ATM. The ATM was giving me technical difficulties errors and wouldn't dispense my money. I spoke to customer service and the first representative HUNG UP ON ME (how professional) when I asked for a supervisor. I called back and after AN HOUR WAIT they assured me I would have no problems. But yet here I am with more errors. Also it should be noted that Chase Bank canceled one of my accounts without my authorization and lied and said that they did have authorization. I've had nothing but problems since opening my accounts and I pray to God that I end my suffering and choose a different company to hold my money. the scary part is the representative hung up on me right after I gave her my social and name and address. Everyone reading this, this is how identity theft occurs it is usually an inside job.

I personally do most of my banking with JP Morgan Chase Bank and have never had any issues. With this specific branch, however, I have only experienced and heard negative remarks. A friend of mine recently had a nearly month-long ordeal at this location trying to cash his California rent relief check, which was issued BY CHASE BANK. Despite having an account and proper ID, they refused to release the funds off the check to him for various reasons - despite the bank having processed the check completely and receiving the funds from the issuer. If you are a Chase customer or need to do business with them in this area, I would suggest going to the Aptos or Seaside braches instead.

I went in to ask about how to change my name on my account due to marriage. I was told I needed my new CDL and Social security card and did not require an appointment. Once I had the information I was initially told I needed, I showed up to get it done. When I showed up they told me I needed an appointment and that I also needed my marriage certificate which I didn’t have on me due to previously being told I didn’t need it. They told me to give them my number and they’d call me that day to schedule an appointment. They called me two days later to schedule the appointment. Thankfully I had already gone to the Capitola branch which was so much more accommodating and I miraculously did not need my marriage certificate. I feel sorry for the Watsonville residents that have to go to this branch.

Never enough staff. Long lines with only 2 tellers at a time, with others employees standing in the back. No one answers the phones if you call. I have been with Chase for years. This branch is the worse. Try to avoid this branch unless you want to get frustrated with customer service.

Wait 30 minutes for an appointment. Come back 2 hours later for that appointment. Only to wait and still waiting after 30 minutes even to be acknowledged by anyone. 10 spots for bankers to work and only 3 spots occupied. Bank elsewhere if you want good customer service.

Chase bank generally bombs in customer service. Watsonville branch worst ever for staffing. Have complained to branch manager who claims that staffing is done at corporate level and he is not responsible. At busiest times you are likely to find 1 or 2 tellers and 40 people in line. Go down the street to BofA or Wells and they have a flock of tellers

Watsonville is an extremely busy branch, and yes, understaffed, but everyone in this branch does their job efficiently and everyone is friendly including an awesome manager that you will find working wherever he's needed when the line is long. Thanks for all your help.

Always a pleasure. I've been banking here for years. They have helped me with numerous account challenges, loans, and lost wallets, and always with a pleasant attitude.

Always only two tellers. Line is almost out the door every time I come in. There is not a "best" time to come in. Don't come here if your don't have 45 minutes to waste.

The service was amazing!! Tanks salvador