Chase Bank Houston Rd, Florence

If i can i will give bank a zero or negative score. Went to bank 2 time to submit a documents which bank ask for. Desk person spent 40-45 min, gods know what she was doing on computer. Both time they okay it that we are all set for the account. No need of any more documents. Still they restricted an account. Cheery on top of icecream Their 800 number people are even rude. To keep hanging up a phone, without giving any straight answer. Finally after 5 hour of going back and fort, someone find the solution that we have to go back to bank branch again to submit the same document, which we have already given to them 2 time prior. U can submit the cheque but u can not withdraw from it. Nice. Na Don't use a houston branch in florenceKy.

The best bank around hands down! I wouldn't even look at any other banks to bank through! we just moved from Oklahoma and Any problems me or my husband have had they have helped us right away! Daniel just saved my kids Christmas, making sure a check was cleared thru another bank and not making us wait until after Christmas! shout out to the best worker this branch has! thank you so much Daniel! if you have any problems I would highly recommend you ask for him to help you!!

Zero stars! I have banked with chase for a long time. After so many problems and the people that work at the location on Houston rd. Could care less. Especially, a guy by the name of Tom that works there and is bothered by you if you ask for his help. He will send you in circles then continue to play on his phone. I withdrawled everything from my account because so many issues. Bad when you can't trust a bank service. Customer service in person sucks.

It’s typical for lengthy wait times at this location in the drive through and for walk ins, so bad that I’ve began writing my in and out times on my deposit/Withdraw slips. Today I waited 26 minutes to make a single with draw inside the office. Two female tellers doing everything they could to keep up with customers (4 people were in front of me when I walked in today). 4 men (dressed in chase bank uniforms) sitting in the see through cubicals watching us, not a single one with a customer. When asking why it takes so long and why nobody would help log in to help them the tellers became nasty with me. Telling me they did not have drawers set up... 6 chase employees there and only two working. ***As an update I’ve decided to part ways with chase, Working on closing my accounts with this bank and moving to a smaller more local bank that know me*** I gave this location 1 star because if the lengthy wait times, lack of customer service, and undervaluing 10+ year customers.

BEST BANK I EVER USED. I can walk into 1 of 3 Northern Kentucky locations and someone greets me by name. Don't listen to these negative reviews...I was shocked to seem them! My guess is they are unreasonable people and probably don't have any money to deposit into the bank any way! That is why they are really upset... The rewards from my Freedom card and INK card pay for a vacation every single year and I also have left over points to purchase gift cards for my customers. They also often have incentives to open new accounts with them. Just opened a new business bank account and credit card and received $500 in bonus money for meeting the criteria. I have been with a bunch of banks over the years and Chase is by far the best experience I have ever had.

I went to this branch to have a beneficiary distribution form emailed to JP Morgan. The bank did not follow through with this so I will not receive this distribution by the end of this tax year. Very aggravating.

If I could I would rate this bank a zero. The customer service in my opinion that I have received was very poor. Also had many more problems but will not go into detail.

The worest customer service I have ever seen, branch located Houston rd florence,ky Spacificly short lady an miss christ Also they always ask you stupped questoins Sometimes I feel to cancel my account because of them,,

Absolutely the worst customer service I've ever encountered. The bank teller was overly rude and even rolled her eyes.

Great customer service & quick response. Not much traffic until Friday afternoon. Not used drive thru.