Chase Bank 18th Ave, Brooklyn

We waited an insanely long time because the ONE and only banker they have on staff decided to walk out and they couldn't find him (???) when he got back, he said he was too busy then, but promised us multiple times that we could come back in 30 minutes and he would see us. We came back after 30 min and guess what? They were too busy to see us that day. (they also seemed annoyed that we got frustrated about this, like what??)

Surcan was an excellent personal banker. Helped me understand my needs. All the teller are very polite as well…

Bad service right now and some bankers take care own country people I wait almost 40 minutes that don’t care also not busy I need to need only my savings account I told but don’t care

Terrible teller service. Wasting one hour at the branch to withdraw money end up telling me the manager is out.

terrible experience. waited for almost an hour to receive no help at all. Really worst bank i ever visited.

They don’t care you’re problem Russian with long hair guy was rude 0 costumer service

Beautiful best pretty good popular number one awesome amazing wonderful

Not good service at all!!!! Went 2 different day to talk with banker but didn't get any chance Call the number no one even pick up ❌❌❌❌❌

-100⭐. O man my worst customer service experience at chase bank. Don't go to this branch unless you have A LOT of time to waste and I mean A LOT. Employees were chit chatting each other while customers were waiting for help. One employee who was supposed to be directing every customer to proper person for help was killing his time by trying to figure out something on chase mobile app but he was literally lost in it for more then good 15 mins. All the employees were pretending to be be busy but were doing nothing. Never going to this branch again.

Waiting for 1 hour, and all those guys just talk and take there time! Happy with chase, not happy with branch. It’s already 1.5 hours. They do not care that someone is waiting!! Will never come here again!