Chase Bank Nw Gilman Blvd, Issaquah

I had the worst experience at the branch 5/12. They are so self serving to the point where they are unwilling to carry out standard financial services. I came to get a signature guarantee or medallion stamp to prove my identity for TreasuryDirect. A very rude and snooty man comes out to tell me that they can only stamp certain types of documents to avoid risk so it’s a no. I then ask if they can exchange foreign currency. The lady tells me no because it has a fold and it will be a black mark against her if she accepts it. Are you serious?! This branch needs a reality check in customer service. Avoid chase bank. We’ll be moving to BECU

Snotty teller! My mother, who has dementia, along with her care giver went to the Gilman Blvd Chase Bank yesterday (1/25/22) to transfer money. My mother has trouble speaking but her care giver was able to explain what she needed. The 50ish, sandy blonde teller was very rude and unhelpful. She was also rude to the next person in line so I know it wasn't just my mother. Thankfully, Justin, a very nice young man was able to help. Rude Teller: If you're not able to provide good customer service to ALL your clients, whether you're having a bad day or not, then you should find another job. Being polite and helpful IS YOUR JOB! Get off your snobby pedestal and join the real world.

I came to this branch at 4:30pm on 6/6/2022 to open a checking account, they told me that they close in 30 min and can't assist me with it today. They did not have a single customer in the bank. Lazy and don't care attitude.

Rude and disrespectful branch manager kicked out not only myself but to other customers for not wearing masks and then continue to lie about not being able to serve us due to the law requiring us to wear masks, there is no such law mandates are not legally enforceable and personal politics and agendas should be left at the door when working for or representing a major corporation like this. Her unprofessionalism was so bad I proceeded to tell everyone I know to take their money anywhere but that location. I cannot describe to you how disgusting it is when someone who is essentially working for you taking your money and business precedes to disrespect, lie, and push their own political agenda on to we the people who are patronizing there's location.

I have banked with Chase for many years, and this branch is my go to with any questions since I live only 5 minutes away. Three stars for their ability to take care of simple issues with consistency and friendly customer service. However, it gets rather frustrating with more complicated issues such as trading account. I have traded with Robinhood for years and decided to switch to Chase YouTrade because of all the recent events with Robinhood. The only smooth service I got was opening the account, but there seems to be a great lack of trading knowledge beyond that to support my needs. I got a warning for using unsettled funds in day trading shortly after opening my account. The branch didn't have much of knowledge to help me understanding cash vs margin accounts, nor were they able to help me switching between the two in the system. I was given a few numbers to call, been told the call center is available 24/7, but found out they were not in business hours after going through quite a few steps in the menu. To some of us, we put in a lot of money in trading, and I believe it would be beneficial for each local branch to have more knowledge of it, so the customers can get better support. Checking and Saving account issues are simple and less of a headache, but trading happens fast where the difference of losing or making thousands of dollars happens daily. As much as it is hard to trust Robinhood, their interface and rules were simple to navigate. I enjoy the safety of my Chase trading account, because it is my home bank with the branch close to where I live, but I do wish to get much better support in that area.

Zero stars if I could have that as an option. My daughter had her wallet stolen. She called the chase phone number and was given the run around including two dropped calls and poor connections and one department cannot help so transfer to someone else repeatedly. CHASE CUSTOMER SERVICE IS LOUSY. Then we go into the physical building to try and report stolen account information and we are told to make an APPOINTMENT. ARE YOU NUtS? NOW IM ASKING TO TALK TO A MANAGER AND TOLD TO WAIT AT LEAST ONE HOUR. AVOID CHASE AT ALL COST.

Fabulous Account Opening Experience - We were here a month back to open a Chase Small Business Account. Fatima from the Branch helped us walk through all the documentation with a clear understanding of how the account would operate. I wish I could give more than 5 stars here with the fact that - She did every thing possible to get merchant account established, kept us updating on any developments, regular follows ups and extra effort to submit our documents. This is truly a great experience. Thank you Fatima and Chase team to make this happen without any hassles.

This review pertains to the JPMC Brokerage and the broker (Jason) at this branch with two distinct negative issues - 1. JPMC is extremely unorganized and I was overcharged on trade commissions and it took 6 weeks to get this corrected one account and I have still not been reimbursed for the 2nd account. They have acknowledged the mistake on their end but don't have an interest in returning my money. Issue #2 - the broker (Jason) make an unauthorized trade on our account and sold more stock than we specified which has caused a negative tax situation for us. He will not return my calls, emails, or messages on this issue. I don't appreciate the poor customer service or execution. Our experience for non-brokerage services from Chase has been good. Otherwise, beware!

It took 30 min for the banker to misspell my fiancé’s name, put the wrong SSN on our account, and take a personal call in the middle of our visit. It seems our time and the accuracy of our information are not a priority. Walked out with paperwork in hand with the wrong name and SSN, noticed it and had to go back to get it corrected by someone else. Wish I could’ve just added my fiancé to the account online, because it took less than 5 minutes to open the accounts and it was done ACCURATELY. Self service (if possible) is probably safer option than visiting this branch.

this is a great bank I have been here many times the customer service is wonderful and the colors are great as well everyone is willing to help out and they are very efficient I recommend going here for any of your banking needs. This branch is a great location to get all your Chase means there are other Banks available but Chase in Issaquah is a great customer focused Bank.