Chase Bank Old Ridgefield Rd, Wilton

Great all around customer service. The staff has helped me with a number of items from new account questions, notary service in a pinch and mortgage stuff. I only wish they had a drive through ATM, because the parking lot is a bit small. But you can't always get what you want, but once again the staff if so nice and professional I don't mind going in.

Been a customer of Chase for 20(?) years. The employees at this branch are genuinely personal and friendly and I hope you too will give them a shot at your banking needs. I understand that Chase is offering a higher interest rate for short term CD's (as of this week) so worth a Q&A visit.

I've been banking at this branch for 20+ years... while they are certainly polite and cordial inside, the sense of urgency and customer service is lacking. Most recent example would be stepping inside for a cash withdrawal due to a 4 person line at the single ATM. Teller "Alex" told me to fill out a withdrawal slip rather than allowing me to swipe my card or assist me directly, and then took another customer whose transaction completely confused/baffled him (he needed to call for help). While I stood waiting, multiple bank employees walked by but none offered to help/ open up another line for a simple withdrawal. After a prolonged wait, the ATM cleared and out I went to complete a routine transaction - no thanks to the employees in this branch. Patience is a virtue and they certainly test it at this branch! Just cause this is a small town doesn't mean we should receive small-time service.

Chase has protected and backed me up on many occasions. As a younger banker, they have halted a handful of transactions that either were not made by me or made in a concerning manner. Very comfortable to know this bank has my back.

I live in Norwalk and work in Stamford- if I have to meet with a banker I prefer to make the extra effort to drive 20 + minutes to go to this branch to see Norma. They are all professional and very helpful!