Chase Bank Merritt Blvd, Fishkill

Had the pleasure of opening up a checking account with Marqese this morning. He was very patient, helpful, and professional. He went above and beyond to make sure I was all set up with mobile banking and the chase app by the time I left and explained all documents and policies to me so I thoroughly understood everything I was agreeing to and the different functions of my account moving forward. I felt very confident in my decision to switch to chase by the time I left and was really happy with my experience!! Thanks Marqese!!!!

Every time I call this branch when one of there rep gave me his card to call him one picks up. Then want you to call there 800 number which is useless they have to get there act together

I've been a customer of Chase for 9 years and this is the only branch where I've walked in and been suggested to use the ATM to make a deposit instead.I personally like to go to the teller any time I can for multiple reasons. I then explained that I don't care for using the ATM if I don't have to and was then instructed on how to use the ATM because it seemed like she didn't want to fill out the deposit slip.I get it it's the end of the day and you want to go home but you are being paid to offer a service please just offer that service.Nothing more and nothing less is all I ask.To be fair everything else about my experience was phenomenal.The building was clean,line was short,Other staff seemed pleasant and professional.Will try again soon with hopefully a teller more pleasant to just complete my transaction willingly.

Totally inappropriate treatment of a customer. I was in there doing stuff with my daughter’s account. When my dad asked what the balance was and Linda O. Or whoever she was said she can’t have the balance. Her account is under my name and my dad said to her, “That’s her daughter’s account.” She looked at me and said, “She’s a mom?” And she gave me the most disgusted look and I’m very upset with the treatment. She kept looking at me after she was told I’m a mom. Unacceptable. I’m very offended at her comment and actions. I think I’ll switch banks now.

Awful experience with Nancy. Had an appointment for Noon time and waited there from 11:45a - 12:30 and was still not seen. Went in and our name was on the sign in sheet for Noon at the top of the list and she stated first come first serve. WHATS THE POINT OF MAKING AN APPOINTMENT IF YOU DON't HONOR IT NANCY!. Terrible Job by this bank. On top of it she saw two individuals that came in after others. This woman is a mess and so is this branch. Lines out the door and no understanding of how a bank operates. AWFUL experience. Nancy is lost ......

CHASE IS A PATHETIC BANK LOUSY AND UN HELPFULL AS A BUSINESS CUSTOMER AM WORKING WITH THIS BANK FOR LAST 2 YEARS FOR PPP LOAN I APPLIED TO THIS SBA THROUGH THIS BANK in the END OF MARCH. BUT THESE PEOPLE HAVE NOT PROCESSED MY APPLICATION YET. OTHER PEOPLE WHO APPLIED FOR SBA AFTER ME THROUGH OTHER BANKS HAVE ALREADY BEING FUNDED. SHAME ON YOU ALL.

Frank was very friendly and helpful! Excellent customer service.

Very easy to get to and also other shops are very close......

Slow service long lines and wait times