Chase Bank E Algonquin Rd, Algonquin

Can't even begin to tell you the issues here time and time again. Employees are not pleasant to deal with. Chase bank is great in general but this location does not have an indoor atm nor is the lobby even open as employees are inside. I can see why it has the rating it does. Every other bank in the area seems open. Last time coming here and debating being a chase customer after this visit. Just FYI your able to update lobby hours online.

Went to this branch as I received a letter from chase about dormant account. The teller did not know what to do and asked the MANAGER Eric He said he could not help and I needed to come back a different time to speak with a banker or he said I should just drive to another branch. Took more time out of my day and had to drive to another branch 20min away where the teller (not banker) resolved my issue within 5 min

The next time I go to an ATM and it doesn't let me withdraw or deposit, I'm m switching banks. This is happening almost every time and I have to drive around for a different bank. Your service is garbage.

If i could give them a 0 i would. Walked in to open a custodial accountant 5:19pm and was told that it is 5:20pm and opening and account takes 40 minutes and they close at 6pm so they cannot open an account for me. What!!! I have been with chase for years and years and this was the first time anyone said this to me... i have 2 accounts already with chase plus credit card... so... i drove to another Chase on Northwest Highway in Algonquin and made it in at 5:35pm and guess what ..... Joshua came out from behind his desk said he's got an appointment but it won't take long to do a custodial account and bamm in 10 minutes all taken care of.... i give 5 stars plus to Joshua from Chase for going above and beyond. I called the other chase back and found out the manager is on vacation but the guy who is acting manager was who said he could not open an account for me. I have filed a complaint with chase cause they had plenty of time to do it.... Never ever again will i go to this chase branch... if it wasn't for Joshua .. I would have gone into chase and cleared out my accounts and taken my business elsewhere!!!

If you have a Chase account or are getting one, go to this branch. They are fantastic. Everyone I have delt with here has been very friendly, personable, and have went miles out of their way to help however they could when I have run into issues. All of the managers I have personally dealt with have also been awesome. They put in the extra effort to get to know and help their customers. With the way most businesses are run these days it definitely shows.

My old business account had received money by ACH that was caught in limbo. Each bank said they did not have it. The banker said she can’t help me, and to talk to the branch manager who she could not give me the information for. So useless and not helpful, with horrible service and bad attitude.

I have been banking at this branch for years. It is rare to wait more than a few minutes and the staff are very friendy. I choose to bank here because they make me feel that I am local. They recognize myself and my daughters when we come in and always treat me with respect. Thank you!

So I just went too this location I would give them negative stars if I could the manger Vito is the worst Manager customer service I have ever Met he would not open me a Account when I was trying to be a new customer. Now they have lost my interest/business I went in 30 min before they closed I did call before and ask If i can come in 30 min befor they closed and they said yes I get there and Vito tells me no with this big ass attitude! Not to mention I close the different bank account to come to Chase looks like am Opening my old bank account

I would give this place a 5 star rating but with my visit today I can not anymore. Usually very personable people working, usually. I wasnt greeted with the usual smile and happy voice, instead I was helped by Mireya. She didnt smile and she didnt respond when I asked how she was doing. After cashing my check and telling me to have a good day with no emotion at all, I realized I was given a ripped bill. Not only was it ripped and taped, but the tape was not holding it together. I sent it back and asked if I could please have a different bill because the one I was given en was ripped. Mireya cut me off as I was asking her. She asked if I needed larger Bill's. I told her no and she said nothing and walked away from the window. I heard the tube coming back and I got the new bill but Mireya was not there. She didnt say oh sorry about that or anything. I'm not sure if someone was having a bad day but, what I do know is that in the end I got bad customer service and I'm not looking forward to going back now.

Horrible branch, they got mad because I ran out of deposit slips and wrote the account on the back of the check. Its a huge inconvenience that Chase doesn't accept cash deposits without an ID, my mom tried depositing 200 dollars in my account and they wouldn't let her. Thanks Jocelyn at the Algonquin Chase I will now switch to another bank.