Chase Bank Hempstead Tpke, East Meadow

Nice clean location with sheltered drive up tellers and ATM's not too much parking but it works.

My brother and I headed into the bank because he needed to pay off his car lease. We were given instructions from Chase over the phone to have the payment processed overnight at a branch. When he arrived at the branch, he told Yanis (the teller) that he needed a manager to process the payment and that he had the odometer statement with me as well. She told him that she could do it herself and did not need the odometer statement, and then she rushed him off. This seemed weird since over the phone, they had told us that the statement would be necessary, so he spoke to a banker as well. This banker told me the same information and ensured me that the payment will be processed overnight, without the odometer statement, but we should call the next day to confirm. Called the next day, and the check was processed as a payment, not a pay off for the lease. Now, he must wait over a month before this payment is processed as a pay off instead. A simple transaction went sour purely due to laziness and negligence. Bank elsewhere and save yourself the headache.

I went to get some change today. They said only can give a little. They said make sure that other stores also have change during the covid-19. I understand that . But I said that I have two stores, both need changes. Is that means I can get Double and then they will not give. so what is that means make sure other store have changes too.

Andrew provided the best bank customer service I have ever had!

While opening an account, my wife was asked by the representative who opened the account, where my wife and I met, if we have kids, and why we dont have any kids. Why des he have to ask this question???? My wife came home VERY upset!!!!

It's a great bank. The best bank.