Chase Bank The Old Rd, Stevenson Ranch

Enjoyed my visit to this location to get coins. Went to another bank before going here and that bank was out of Pennies, Nickels and was running a bit low on Dimes. I got some quarters there. Happened to stop by the Greek restaurant across the street and thought that I should get some coins at this branch. Went in and noticed it was a very small branch. Only two teller windows. I got a bit concerned that they would have very little, or even no coins. After waiting in a short line, a teller helped me. I asked if I could get $50 in Pennies, $200 in nickels, and $50 in dimes. A total of $300 in coinage. I also needed some cash, $100 in ones and another $100 in fives. The teller told me to wait a moment to ask the manager, and the manager came out and said that they were “absolutely overloaded with coins”. I was happy to hear that and a minute later, 11 metal trays full of rolls of coins appeared in front of my eyes. I finally got the coins that I needed. Here is why I dropped a star from my review. I opened a few rolls and two of the nickel rolls had Pennies in it. Who would do that? I opened the penny rolls to find dimes in the rolls. After a few days of opening the rolls, I ended up being shorted 1 dollar and 84 cents in these rolls. The bank did not return that lost money. Hopefully next time, those rolls will be properly counted.

employees are fast paced, hospitable and friendly