Chase Bank Great Northern Blvd, North Olmsted

There is a reason why this location for Chase already has a subpar score for reviews on the Internet it’s because of the disrespectful cognitive indolent individuals that work there especially the teller that worked the counter yesterday who was extremely disrespectful for whatever reason and very unprofessional when requesting to speak with management then management comes out only to take my business card not give me one of theirs and tell me that someone will call me. I have been doing my personal and business banking with Chase for the past five years I have been a loyal client I have received very respectful services from other locations but yesterday I was disgusted and disappointed on the immature behavior from how my business transaction should have happened yesterday and it didn’t. I came in to deposit a check for my business as I normally do and instead of being handled with respect I was rushed I was then given objections by the teller as to why they couldn’t do or performer certain act for me for the transaction which I then left with my check and went to Strongsville Bank and was able to do the transaction with no issues and I was treated with pure respect and dignity as I should be as a client. Whoever is in charge of this location you need to pick the phone up and start rectifying the issues with your clients being handled inappropriately also you need to reevaluate who you have working there because I never signed up to do business with children who are disrespectful I signed up to do business with mature adults who are professional and helpful.

Brian helped me quickly and efficiently with a possible fraudulent charge to my account. He fixed the problem and explained it clearly. Thanks.

Some of the nicest people work in this location. Always speedy and super helpful!

Prospective customers, I’d ignore the negative reviews. Having worked in banking, years ago, and having banked with different institutions, nationwide; Chase easily surpasses them all. North Olmsted may be a larger suburb. However, you feel as though Chase is your local hometown bank. Professionally friendly, thorough, superb service. What impresses me most, no one tries to up-sell. If one has to be slightly inconvenienced, waiting. Remember, each customer is treated with dignity and respect. If you’re looking for a bank that herds quicker than horses and a chuck wagon; you know what institution I’m speaking of.

Despite having many credit cards and other accounts with them, I am not particularly a fan of Chase. But this specific branch has exceeded my expectations multiple times. They treat customers with dignity and respect. I called them with an issue I had today, partially caused by my own negligence/ignorance, and I was about to close my account for that reason. But they fixed the issue, refunded the fees, and made me feel valuable - all in a matter of minutes. They were able to make a very angry customer a happy one. The branch manager (Mr. Adams) deserves all the credits in dealing with a difficult situation like this!

The bank closes at 6 PM. I got there at 5:20 p.m. after working all day. I waited for 15 minutes to see a banker to have a check endorsed. Apparently, she wasn't happy with me sitting there and ask to the teller to question me as to what I needed. When I told him I just needed a check endorsed. The banker told him to tell me that that would still take 15 minutes to endorse the check and that she is not going to be able to get to me before they close. When I left, I called Westlake to see if I got there right at 6 if somebody could help me and endorse the check. The lady told me she would absolutely endorse the check for me. Take the extra time and go to Westlake. So much better customer service.

TERRIBLE!! Walked into my local branch to open a new checking and savings account. The representative that was "going" to help me, didn't even bother to ask my name BEFORE she told me that she wasn't sure that she would be able to open the accounts because of the time. Awful customer service. Banking is certainly now the way it use to be. I told my parent's who have numerous accounts at Chase, as well as other banks, about my experience. They plan on closing their accounts and removing their investments from the bank.

Chase Bank can steal money out of your account on a weekend but can't put it back until Monday

Very friendly and informative staff. I just wish the outside atm was easier to maneuver to without being in the way of the parking lot exit when there's a line

Horriable customer service very poorly run I sit there for 20 mins to wait to open a account and they were closing in 45 mins and they tell me they don't have enough time to open a account no I won't go to chase period lazy people that don't want to work or go home early that's not the customers problem