Chase Bank Saw Mill River Rd, Ardsley

Went to bank so that my son could receive his inheritance from mom who passed away last month. I was told to make an appointment by Annette Davis. Several family members have gone to multiple chase banks during Covid and we were never told to make an appt. ms Davis waved her finger in my face and was condescending in front of my son. After several choice words we exited the bank only to be followed by a lovely woman asking if we needed help. This was the branch manager and she helped us. Meanwhile a gentleman enters the bank and Ms Davis asked do you have an appt? He responds No and she says “let me see what I can do!” Ms. Davis is rude and unprofessional. Interestingly a comment from 10 months ago complains about her. Sending a letter to the CEO.

My wife needed a notary. Being a Chase customer for 24 years, it was a natural choice to head to Chase. Unfortunately, our branch in Ashford Ave recently closed due to downsizing. Therefore, she was forced to visit the Saw Mill branch. After waiting for 10 minutes for the notary, she passed by and as walking told her to make an appointment for notary services and to get her card from the cashiers. She could have said, please wait 20 mins and I will help you with notarizing a 1 page requiring only 1 signature. She did not take even the time to find out if my wife was a customer or if it was urgent. Thank you Annette for turning a 24 year relationship south. The funny thing is that the notary official title is officer Relationship Banker...

Excellent service on the phone today, after I had made a gross error on their ATM. No details on what I did, but I must tell you that they accommodated me and corrected my blunder with efficiency. Thanks to Helen and Annette!

They have bad systems. Also, the workers talk to you like you're a dog, not a person.

Very friendly and informative. Treated as welcome every time

Nasty woman sitting to the right as you coming to the place really nasty people don't go to this Bank