Chase Bank W El Camino Real, Mountain View

Wanted to open a new account for our teenager, Chase website declined because they were not able to identify the child. I thought we go to a nearby location and open a account - they had no capacity to do this and we need an appointment. I went home and did some more research - found a better solution and opened a account with SoFi within 10min. Congratulation Chase - you lost a potential new customer.

Mr. Quezada was nice and helpful. Didn’t have my chase card and he helped me withdraw money. Got attention and hello right away.

Giving one star for wasting my time without telling me during lunch break and I had to ask if they had someone to speak with after waiting a bit. Then they said they were at lunch after I waited for a while. Don't bother with this branch horrible for anything important.

My experience with this branch was... stellar! We needed a medallion signature, and timing was critical. It was a Saturday. Not a good time to need specialized service from a bank! Our closest branch was not responsive - our calls went to voicemail. My husband called the Mountain View branch closest to us. The call was answered immediately, and we were told that we could make an appointment with Jesus, who could help us with the signature authorization. I am sorry that I do not have his complete name - I thought I'd kept his card, but cannot find it. When we arrived at the branch, it was busy! Jesus was the only agent who could help us, and he was tied up with another client. However, he was told we were waiting, and made a point of acknowledging us. When we met with him, he looked over the paperwork we had, and consulted with the legal experts at Chase to determine what was needed. He made sense of a complex situation, and advised us regarding the required signatures. We ended up needing to go to another branch to finish this. He called ahead and made sure that the appropriate person would be available to us. We were able to get the required signature guarantees, and complete the paperwork on a Saturday, thanks to Jesus having the knowledge to understand the issues, get the information he needed to advise us, and make arrangements for an agent at another branch complete the process. This review is a little late in coming. This took place about 9 months ago. I owe Jesus a huge thanks for helping us, on a Saturday, when we are not 'regulars' at his branch, when they were super busy, and our situation was complex. He deserves recognition, and he has my thanks!

Three words - Horrible Customer Service. People come to banks to get things done - be attentive, help them, make them feel comfortable as simple as that. DO IT RIGHT.

Worked with Bryan here on opening a few accounts, and it was quite easy. He is courteous and helpful. There were many times he was proactive and followed up with me to make sure everything was going smoothly. Highly recommended!

Private banker Jesus is very helpful and really active. He tries to give us all the useful info./benefit as he can about opening a new account as well as making a credit card. It's so impressive since we were very disappointed about those services in other chase branch. Especially if you're a student or visitor from other country, I absolutely recommend you to start from here.

I have chase checking account. I arrived at 5:20pm and wanted to open a saving account. They said it would take 40+minutes and they have to close at 6pm. But actually I did that later with another branch within 20mins. They were just too lazy.

Had a great experience! Bryan was super friendly and helpful and went out of his way to resolve some issue that I had had with my credit card application.

Relationship banker Becka was super helpful and very detail oriented today. This is how customer service should be done everywhere!!