Charles Schwab Gulf Fwy, Webster

Branch was supposed to be 'Open by appointment only.' Called the branch number on the sign on the door (and on Google) to make an appointment. This leads you to the Schwab call center. Called twice to try and make an appointment. Was supposed to get a callback from the branch to schedule. Never received a callback. Using the instructions listed on the sign outside (and on Google), it is impossible to make an appointment. So the branch is essentially 'Closed' not 'Open by appointment only.' I'd be fine with this... but don't lie to your customers and say you're open by appointment, when you're not. Makes me wonder how much Schwab is paying to keep this closed branch (and employees on payroll who aren't working in a retail store). There's more Schwab branches and I'll go to one another one, that is open and doesn't believe in wasting people's time. And Schwab, don't reply to offer to contact me - you have my contact information, although I wouldn't bother since I'm taking my business to another branch.

Worst customer service this decade. Total runaround, lied to, non-responsive, been told for 3 weeks running that someone would call me within 48 hours. Received numerous email surveys asking me how my experience has been. Been disconnected, apologized to and told outright lies. My deposit of $20000 and subsequent stock purchase are in question and in doubt. Aren’t these people regulated? I have talked to people in San Francisco, Phoenix, El Paso, and Denver and only got a runaround. Been out right lied to . Arbitration next, Litigation after. Fidelity has theses clowns totally outclassed. Can’t close this account fast enough.

The employees at this location tried verhh hard to be helpful.

I was in this Charles Schwab office today visiting with Associate Financial Consultant, Kenzie Conway. This is the first time that I have really bought stock or opened an IRA (Late starter). Kenzie walked me through everything in such simplistic terms I was understanding her every step of the way. I REALLY appreciate this office and Kenzie's expertise. She did such a fantastic job asking me questions and then helping me through the answers. She even wrote down notes for me so that I could become independent as I launch into investing. I left there feeling inspired and confident that I could continue to invest and that Schwab associates would walk me through this journey. I am so grateful for the company and especially Kenzie, as she was so very helpful. It is apparent that she cares for what is best for the client. Clearly this is a great company and a great team. I highly recommend them!