Charles Schwab Horsham Rd, Horsham

Not a client of Matt's but came in this afternoon to deposit funds into an index. Very thorough and professional despite being alone in the office. Highly recommend.

I invested and was told I could not trade until proof of my address was given. I sent proof, did not hear back for several months, and eventually requested my money back. I spent an hour on the phone with a representative who lied to me and told me “your account was automatically frozen for three weeks and a check is due to be sent out tomorrow”. Over two weeks later and no check. I spent 6 hours being transferred from department to department and waiting for calls back. They informed me my account was frozen and the check was never due to be sent. I was told due to the patriot act my energy bills, verification from PennDOT, etc were not enough to verify my address. As a law enforcement member and law abiding citizen (which they knew, and verified prior to my investment) I am offended by their consistent reply of “we need to make sure you’re not a terrorist before we send your money back”. The interesting thing is my address confusion was not a problem when I deposited money with this company, but was a problem when I requested the money back. Dissatisfied .

Brian Cahill is wonderful. Patient, kind, and knowledgeable. I had to be one of the least knowledgeable people he has dealt with, and he worked with me until all my issues were resolved. Highly recommend Brian and this office!!!!!

By appointment only even to deposit one check. Matt would not help me and was very rude! Never going here again. Horrible customer service. It takes 30 seconds to deposit a check.

Everyone is quite pleasant. Be aware, they will accept checks and money orders for deposit, but you cannot bring cash to the branch - they do not process cash deposits. Similar to other CS Branches