Change Home Mortgage N California Blvd, Walnut Creek

We were referred by family to Agent Rodel Flores as first time homebuyers just calling to see what options were available to us with a low down payment but were interested in to buying a home. Rodel laid out very realistic program lending options for us and my husband and I decided, based on the information Rodel provided, that it was time to go home shopping. Exactly one month from my initial inquiry with Rodel, we found a new build home and ended up going with the builder's lender just because they offered a few more options that gave us more bang for our buck. My husband and I decided that when we were ready to purchase again or even refinance our current loan, we'd go to Rodel as he earned our trust. Six months after we closed escrow, many of our neighbors were stating they were in the refinance process so I asked Rodel if it was a possibility for us. Again, as he did months before, he laid out all our options and we decided to move forward with refinancing our home loan. Rodel made what is a very tedious, cumbersome and quite annoying process much more bearable. Anytime I had a question, day or night, he always responded quickly, even if it was to let me know he'd "check back in with me in the morning." My husband and I both work in tech customer service and appreciate the transparency and expertise Rodel provided. He gave us confidence in this process and we will not hesitate to refer him and also use his services once again when we are ready for our next home purchase.

As a first time home buyer, I really appreciate how much support Kevin and his team has provided the whole process. From the first initial conversation for pre approval letter to the loan funding process, Kevin has been very patient, professional and clear on all the documents I need to provide and the steps I need to take. Thank you

I have refinanced with Khadija twice and never was I let down. Khadija worked her magic to give me a better rate. I always shop around for better rates and closing cost and Khadija always gives me a way better deal. She treats me like family, mind you I haven’t met her personally. We need people like her in this business, helping others rather than making profits. I wouldn’t take my mortgage anywhere else but here!

Kevin Brackett was professional, knowledgable and communicated very well throghout the entire process. We closed my purchase on time and I would not hesitate to recommend him to my family and friends. I would reach out to him again for any future transactions! Thank you Kevin!

Professional, honest, upfront and seasoned! I was introduced to Eric Rotner through a friend/former coworker. I was in the process of trying to close a home purchase and my original mortgage broker was failing to deliver! In desperation with already 2 extensions from the sellers I called Eric's cell on a long weekend with little hope that he would reply on a Sun afternoon. Low and behold less than 5 mins later I receive a call from Eric! I immediately jump into an explanation of where I am in the close/loan process and Eric with great sensitivity and professionalism begins by reassuring me that he believes with "high confidence" that he can close me in less than 17 days! I knew within minutes that my high bar, standards, and expectations were no challenge for Eric. He was able to answer all of my questions and then some. Skeptical and weary I follow his lead for documentation production. Every step of the way Eric and his team kept me informed and up to date on how things were moving along! We cleared underwriting in less than a few days! A huge plus is that Commerce Home Mortgage offers full service for customers, so we didn't need to wait on a 3rd party to process my documents. As if this wasn't enough of a blessing, Eric shares with me after reviewing my insurance docs that my premium is "really high." He took the liberty to contact State Farm to give me a 1:1 quote on yet better coverage than what I was paying for with USAA. Fast forward, Eric and team delivered! Ahead of schedule with one happy customer. You can NOT go wrong with Eric and his team. Highly knowledgeable, deeply plugged into the market and highly professional with honesty as the core. As a technology geek who hates killing trees for old school paper documents- I was pleasantly surprised that Commerce Home Mortgages’ documentation platform was quite ahead of the curve in terms of technology. My entire application only took a few mins to complete. Through every step of the process Eric and his team was always right there to ensure that we navigated the loan process free of hiccups or roadblocks. Eric was never pushy, always kept me in the loop by defaulting to real-time updates. Overall I could not be happier with my experience with Eric and his team at Commerce Home Mortgage. They have both delivered white-glove service from the time I submitted my loan application (online) to the day that my realtors handed me the keys. The experience with Eric and team was so stellar that I have passed on his contact information to numerous friends & family members. Overall this spectacular attention to detail team delivered results above and beyond my expectations with the highest white glove professional customer-centric service! I will continue to sing the praises of Eric and team at Commerce Home Mortgage. If you are looking to purchase or refinance your current home- and you want competitive product with A+ white glove service- contact Eric Rotner! He's earned a life long customer!

Such a great experience! Keith and his team are professional, understanding, quick to respond, and overall fantastic! Will definitely be going back!

Khadija and her staff were very professional and pleasant. They kept me informed every step of the process. Everything was streamlined and very easy to work through. I will absolutely refer clients to them and will work with them for any future needs.

Great and smooth experience! So easy to work with. Thank you!

Our refinance process was so easy!! Each step was clearly explained and everything went smoothly. Thank you, Eric!

Great team. Helped me find a way to get into a home when no one else could.