Champion Chrysler Jeep Dodge Ram of Lansing Service W Saginaw Hwy, Lansing

I purchased a car from Champion one year ago, and even though I was in a rush to get a "new" vehicle, I went to a dealership (instead of private sellers) because I THOUGHT they would be honest with me and NOT give me a car that needed work done. When I looked for a Jeep online, I contacted them asking to see a certain Jeep (with all of the specific vehicle info included). They contacted me saying that the vehicle will be at the Lansing location in the morning so I showed up and they proceeded to tell me that the vehicle had been sold. But on my way home, they called me because they realized that they were looking at the wrong vehicle, and I could come in the next morning to look at the Jeep I saw online. The next morning I came in and found out that the original Jeep I looked at was now sold!!! WHAT?!?!? AND ALL OF THAT WAS BEFORE I BOUGHT A VEHICLE!!! Foolishly, when they said they had similar Jeep that I could look at, I stayed (My then current vehicle was on its last legs, so I was a little desparate). They even provided a document that stated that this new Jeep (06 Commander) was in much better condition than others of that year. I ended up purchasing the vehicle (no extended warranty because "it's a dealer! They would be screw me over!" HA!) and quickly, I discovered issues! Here's the list: - 6 year old battery that had issues & quit within a few weeks - Bad suspension - Refurbished transmission (they told me this later) - Missing transmission fluid tube plug (it was open to the elements until I discovered it months later) - Who knows what else?!! My vehicle is now in the shop getting checked out, and on the test drive alone, they noticed a few other possible issues I took the vehicle back into Champion after I discovered the issues above, and they told me that they would look over the entire vehicle and "see what we can do for you after the inspection". They found the issues listed and here's what they told me that they could do for me: NOTHING!!!! First, they told me, "You could have had the vehicle inspected by someone else before you bought it." ARE YOU SERIOUS?!?!? Then, they told me that because I didn't purchase the extended warranty, they couldn't do any repairs for free; I would have to pay for the repairs. DO NOT BUY, TRADE, VISIT, CALL, OR THINK ABOUT GOING TO CHAMPION FOR ANYTHING!!! ***Champion Reps, don't bother replying to this review with "We're sorry that your experience didn't meet your expectations." From what you've told me and what I've read in other reviews, you're not sorry. AGAIN, DO NOT BUY, TRADE, VISIT, CALL, OR THINK ABOUT GOING TO CHAMPION FOR ANYTHING!!!

Aaron and Jammie were amazing! Very professional, courteous and knowledgeable. I checked with two other dealerships and Champion gave me the best deal with zero run around. Perfect experience!

Went there to look around and test drive a car. I told them my budget and expected payment. I knew what I was doing going into it. They insisted that I do paperwork to find out what my payment was etc... It doesn't take paperwork and having your credit run, etc... To be able to determine what my payment is when I'm already pre-aproved through my bank. I already had my financing in order and was simply looking for the right car all I needed to know was the overall price of the car to be able t tell if I could afford it. They would not relent on having me run through paperwork. I finally told the salesman that I wasn't interested in doing any paperwork I'm simply here to test drive a few cars in order to decide which I liked. At that moment the "pushy" salesman attitude switched to "I could care less about you and heres a different salesman that doesn't care about you because I don't deal with used cars" Handed off from one worthless salesman to the next shoving paperwork down my throat and disinterested in even trying after declining to fill out their paperwork. When done with a test drive he told me to "Park it where ever" got out of the car and simply walked off and back into the dealership. I wouldn't buy a can of green beans from these guys if I was starving to death. Absolutely worthless salesmanship. More concerned with finding out how much money they can con you out of and shoving a car down your throat. Would have given 0/5 if were an option.

Wasted over an hour trying to get a straight answer on a Jeep my wife was interested in only for the salesman to attempt to get me to sign a commitment after he ran my credit and refused to give me the finance numbers untill I did. Then his manager came over and said he could give me the numbers, but after being mislead I couldn't being myself to continue with being given the round about.

My experience was great . I was helped by Tyler Reiner. He was very knowledgeable about what he was doing and very professional. I will definitely send family and friends who are looking to purchase a vehicle his way. Very friendly and made the process of looking for a new vehicle a pleasure

Phillip Wright Service Advisor provided me with prompt, polite, service when I brought in my 2019 Jeep Cherokee for service. He is a great example of showing excellent customer service.

Services side is terrible. They didn’t help with anything. Do not go there.

Champion Chrysler Sales team are very straightforward Dealership!! No games, I appreciate their Professionalism!! Also, I Love my New Car!! Very pleased!! Thanks So much!! Sincerely, The Armisted Family

Our go-to for major vehicle repairs and most routine maintenance service. Usually, our vehicles are returned to us the same day or within 24 hours when possible. Seems best to make an appointment when not requesting emergency service.

My wife and I were in the market to trade in our Jeep for a new Jeep model. These days there are so many options for buyers and I was ready to travel and do what it took for the right vehicle at the right price. Josh Matties quickly reached out to me with a phone call and made himself my go to Jeep Guy! Champion had a perfectly optioned vehicle in stock, Josh set us up with it on an extended test drive. At that point we were ready with numbers and Josh made it happen. We were happy with the trade in value and the selling price. We are now the proud owners of a new Jeep knowing Josh Matties, Todd, Melanie and the rest of the team are there for us! So this is the 3rd new Jeep we have bought at Champion in the past 6 years and it is great to know we have our very own CJDR Dealer here to take care of us! Thanks Josh for being so knowlegable, caring, patient, and productive! We will be recommending you to our friends!