CGR Credit Union Ingleside Ave, Macon

Update: Ms.Banks contacted me and provided excellent customer service. She took the time out to hear my concerns and addressed them properly. I really appreciate the quick response. That goes a long way in my book. Thank you. From 3 stars to 5 stars ☆☆☆☆☆

On my visit today, customer service was not satisfied. I was unaware of the new member fee for the premier checking account that started in January. Rep stated they sent out notifications in November. Maybe the envelope should state Urgent..open immediately and it would have gotten my attention. Every month they charge $5. This is an account that I barely used, so I didn't think I'll have to check that often. But to my surprise, this has decreased my funds. I went in to get this reconciled. They only refunded June payment. REALLY!!! Its unfair and mgmt need to reach out and correct this problem.

I've been a CGR Credit Union member for over 10 years, and have always received excellent service from them. I have had very quick and personal responses whenever I inquire about an issue. There has never been any request they could not handle. I have recommended them to many other nurses, who have become part of the CGR family. Best Credit Union or Bank in town.

Been with CGR since the 90's and never had an issue. I feel very confident with the service they provide me. Good work CGR!!

Today I was having a bad day how Robin Credit Union had did me. So I had came to CGR for a auto loan and I had June Brooks. She was awesome she had help me to get approved for my loan and great low payments. I really appreciate her.

This bank has been very good to me over the years! They are very professional and nice about waving fees.They even coverage counseled me and helped me get approved for a Cgrcu credit card! They get to know you by name! The only thing I don’t like is I need more convenient locations

Do not bank here, cant even get the lazy workers to do their job. They will put a hold on your account and accuse you of doing fraud on yourself lol. Very low level of professionalism at this place.

I think the online banking is horrible compared to other banks. The reps are nice especially through the window at the Ingleside location, but I feel Leigh (Yes, Leigh) is not so friendly when it comes to dealing with her. But I hear the location inside Navicent is awesome so I'll definitely have to visit. Maybe doing so will earn them another star.

I have been banking with Cgr over 9 year i normally get great customer service but this Women at the drive through was so rude to me at the window.....it makes me not wanna deal with them.....she didnt speak and was rude and aggressive....

Pleaseeeeeeee don’t bank here. The WORST bank I ever banked with. They put a hold on every little thing. Out trying to make purchases and card constantly declines because they’ve put a hold on it.