Centric Federal Credit Union Eagle Dr, Ruston

Had two unknown charges come from my account of $28.00 from a returned check fee that I had no idea about back in March 2018. Went to the bank personally and asked about it God no help at all. I even asked to dispute it, they didn't. Recently like literally 2 days ago I have the same issue and nothing was done about it either. The absolute worst bank I have been with and to think I was going to open a Business account with them, but I'm about to switch banks because this cannot happen when their motto is literally to help you "live better", is not what I am getting at all. Was looking for a small loan to buy a new vehicle and they did not help either. I do not recommend this bank to anyone. Especially veterans, as I am, no help at all for anything.

I have been banking with them every since 2011 an when it came time for me to get help on building credit an trying to purchase an car they couldn’t not help an didn’t try to really help an tell me what to do an I couldn’t never reach the lady at Ruston for the information I left messages an etc never tried to contact me or nothing it took for me to drive to west Monroe an they couldn’t help but they sent letter in mail saying why they couldn’t help!! Some employees are rude an some are sweet as gold but centric doesn’t help like they supposed to unless u different color

I love my bank! =) Everyone is very sweet, knowledgeable, and helpful. It's great to have this credit union since most other banks have started tacking fees to everything unless you have some type of minimal balance--not just above $0, sometimes $500+-- or direct deposit. They also have a new building! Atmosphere is very bright, clean, and relaxed. You can also stand right beside the teller and see all your information with them on their computer.

Their remote deposit system is a joke, and their employees are not trained to properly resolve issues.

Horrible customer service. They never do anything I ask. I asked them to turn off overdraft protection and they did not, nor did they return the overdraft fee. I have to go to west monroe centric to get anything fixed or corrected. They're always looking for any reason to close. Negative 5 stars.

Wonderful place to bank. The employees are so polite and fast. I haven't ever had a complaint that wasn't resolved on the spot.

Great!! Just not for car loans, go with the dealership and then refinance with them. Went to every branch except Stella mill and 165 including Ruston and they did not know what they were doing:(

I just go to the ATM for deposits and withdrawals. Some of their employees are very rude.

This is a very good credit union it's like visiting a friend