Central Portfolio Control Yellow Cir Dr, Minnetonka

George helped me tremendously. I truly appreciated his professionalism.

Ryan was very professional and helped me understand my bill and hiw it work. He gave me his office number so i could call in and make additional payments or change my agreement if needed.

Ryan Hill was very helpful! He was a very professional young man!

Talked to George and he made the process so simple and easy!

Dustin Night has great customer service! Very helpful!

The person was very vague as to why she was calling and also very rude. When I questioned her as to what it was in regards too she quickly began to talk over me and didn't answer any of my questions. She just kept asking for personal info and all she kept saying was that it was a personal matter and couldn't give me any info until I verified my address and social. Doesn't seem professional and more like a scam.

Ryan Hill was extremely pleasant, friendly and a true professional. Ryan is very articulate and knowledagable. It was a pleasure to have interacted with him. Thank you!

Ryan Hill was very professional and helpful. He provided outstanding customer service, as well as helped us negotiate the debt.

Just got off a call with Troy Marquis. Appreciated his calm demeanor and professionalism.

Staff is nice enough but I’ve had to have multiple phone calls with them over a $30 balance that I was ready and willing to pay the first time they contacted me. Spoke with Lauren for the first time after receiving a text on May 26th. She offered to close the balance out that day for a settlement of $21. Said I was unable to do that the same day, but I counter offered to pay on the 31st after I got paid so my payment would go towards her monthly goals. She said she would still give me the settlement of $21. Come the 31st, the payment was not taken out. I called in on the 2nd to see what was up. She said she was having a bad day(which happens, whatever) and ended up not processing the payment. She then asked me to give confirmation again so that the payment would be processed, but this time for $30. I gave my confirmation, hung up and went about my day. Now, the morning of June 11th, I am getting another call and having another conversation with them because, apparently, my card information was wrong. I gave the correct card number and my $30 payment was processed. Now I understand I was the one who took on the debt and I am not entitled to a settlement but I feel as though this company lacks CONSISTENCY. I told them multiple times that if they called me from a local “spoof” number, I would not answer. I requested they call me from their direct lines or from their toll free and they didn’t do that a single time. For other debtors with this company reading this, stick your ground on asking for a settlement, especially when the collector on the phone offers to give it to you. For the company(if they ever read this) do more quality assurance checks and monitor your phone calls better. Debt collectors don’t HAVE to be nice, but they need to be consistent and professional. As a former collector and as somebody who has other debts to deal with, this was a subpar professional experience.