Central Pacific Bank W Kaahumanu Ave, Kahului

I had a negative experience with the bank teller yesterday. Enough so that I am ready to drop Central Pacific Bank and join Bank of Hawaii instead. She was interrogating me with at least 20-30 personal questions and treating me with suspicion, unfriendliness, & untrustworthiness. She would repeat the same questions 2 or 3 times as well, and I'm just like "Are you serious?" It was quite a frustrating experience...by far the worst banking experience I have ever had. Zero out of five stars.

They try their best to be nice but their lack of knowledge on how to do their job and understanding of customer service leaves you to fen for yourself. At first I enjoyed my visits. Staff can be friendly. But the more I go, the more i dread the trip. They have no answers to any important questions but they will give you a false answer any way just to shut you up. I have been lied to, had employees raise their voice at me, ive been told I would receive a call back and never get called back multiple times. Today was the last straw. I pulled the manager steph aside, told her the issue I am dealing with in great detail, she evidently chose to not to listen because she thought i was asking for a refund on a late fee, when those words never came out of my mouth. I asked her why she brought that up, and she said I brought it up. Then accused me of cursing at her but couldn't remember what I said. I never asked about a late fee, and up until this point I was very calm and respectful towards her. I only started to get angry and raise my voice (I did not yell) once accusations started coming toward me. I just wanted the payment I made on my personal loan reversed. The only reason I wanted that is because the teller told me, he would reverse the charge for me on my last visit to the bank. Which he did not do. Top to bottom, this bank is full of liars who don't know what they are talking about. When they get called out for how poor their service is, they get defensive and try to place it on you.

Staff respectful & compassionate. Pat leads by example, and staff personalizes interactions, cares for long-term customers as family. I've discovered why my parents are so loyal to this bank ~ Pat, Esther, Janice, Sam ~ I could go on & on ~ go above & beyond for their community. OUTSTANDING & HIGHLY RECOMMENDED.

By far the best staff and lines in town. Big clean bright bank with more parking than any on Maui. Mahalo CPB!

I was not very welcomed by Ester Altura I think was her name. she should not be the one welcoming people. She was short and very negative. Don't get me wrong I keep $100 of thousands in this bank and in Kapolei treated great. Even here after Ester everyone else was great. Just needed a notary on different island and the reception was very negative. Just saying. Gary

Kinda felt like the Teller "Ester" or whatever her name is, wasn't very friendly & didn't know her job. When I asked her for help on what I could do to get a CC, she told me she doesn't know? Like are you serious? I ended up walking out and going to another bank & they were a much bigger help.

I'm not sure the tellers here know how to do anything. (This applies to every branch I've dealt with). If you have to do anything remotely complicated, have fun. Don't bother calling the main help number on the website. Every time they will "look into it and call me back." Have never received a call back.

Best friendliest service ever. Love my bank and all the personel there. They treat you like family. I wouldn't bank anywhere else.

Close location to my shop and the tellers there are very helpful

Like wow a 🏦 🏧 💳