Centra Credit Union W Jonathan Moore Pike, Columbus

I had an appointment scheduled head of time at 1:30 and I showed up at 1:15 out of courtesy. I ended up waiting until 1:48 to eventually get “help”. The said “help” I received was just being told I have to wait until June to refinance. I would have rather been told that over the phone than have to make 2 other appointments. 2 stars for 2 appointments

Worst drive through ever. They have one person on a busy day. I’ve been there multiple times in the past few weeks and waited for over 30 mins at the drive through when it was finally my turn they didn’t even acknowledge me or apologized for the delay still had me waiting for another 10 mins and I asked for my ID Back because they were taking way too long and I had to leave by then and again he didn’t even apologize or say anything else. Centra on 25th is quicker and more professional staff.

I just wanted to tap in to say that out of all the times I have visited this location, I have not had an issue. Thank you for your service.

If the service was any slower they would move backwards. They are more interested in socializing with each other than getting customers taken care of. This one is much closer to my house but in the time it takes them to take care of 2 customers I could get to the other one and back 3 times. This ie the third time been to this branch and it's the same every time.

Teresa Palmer and Sharon at Jonathan Moore branch in Columbus indiana are the greatest!!!! Many thanks for always being there when we needed help with anything. Robert, Kathy and Dallas.

Tellers are friendly and polite, accounts are easy to set up, their overdraft protection fee is only 50 cents compared to fifth thirds $12.50! Good place for young adults to start building credit.

Well you have to love it when you get a hateful call from their worthless loan officers who just call to tell you that you as a customer is an inconvenience. No info at all was given, not even her name. Just a very rude, hateful, short tone and responses, you could tell that she had to get out suck down her cigarette. So if you're looking for proper customer service and a bank that cares, and is willing to help I suggest seek elsewhere, I know I did.

My brother and I want to thank Teresa Palmer for her outstanding customer service—and patience—as we deal with our mother’s finances. Her help is deeply appreciated.

I LOVE all the low and no fee options at CENTRA Credit Union! Being a member of this credit union gives me options and input I NEVER had at banks!

Needs more drive up teller during this pandemic, I've spent 15 minutes in line and haven't moved at all only seen 2 people get done