Centier Bank W Lincoln Hwy, Crown Point

HORRIBLE, very disappointing experience. Many years back 1994, my husband and I were long , long term clients of Centier in Dyer, LOVED , LOVED , LOVED our bank, unfortunately with a move and loss of my husband, we changed banks. I recently found some old Centier account & CD info, stopped by this Crown Point Branch and spoke with 'a new manager' 'M", she assisted me to determine the accounts are no longer active, I asked if, since I was here, if she could Notarize a document for me, "NO, she said since I no longer have an account." I explained my daughter & husband are clients and I had been for MANY years, still NO. This 'Bank Manager' could have had the 'customer service attitude', "YES, I would be more then happy to assist as I see you were a long time client, and have other family here, and possibly you might think about coming back to Centier" Might I say when I left it was POURING rain, after she said NO, I said, you are telling me even though My Husband & I were long time clients and have other family members as clients, you cannot notarize a simple document for me? I have to leave here in the pouring rain & go somewhere else. YES, she said Perhaps Centier Corporate should take a look, I will without haste, share this with my chamber and association members.

The branch manager helped me in starting my business checking accounting and she was awesome !!! Very informative, helpful, professional and friendly. If I had a problem I know she would be there to help. In our conversation she said had been there for over 20 years and I can totally see why.

Most of the employees at this branch are friendly. However, there are a few girls that are so rude, it's unbelievable. One girl is COMPLETELY RUDE AS CAN BE. I'm sick of going in there to have her being rude to me. She never smiles and looks like it would hurt her to be nice. I could care less if she doesn't smile, but DO NOT LIKE HER TREATING ME LIKE IM TAKING HER PERSONAL MONEY OR TIME!

Branch manager is so wonderful, glad I switched from Chase.

The most friendly people you can ever meet! Great customer service!

This Location will Make Everything difficult For You . Even if it’s as simple as cashing a check and asking for 40$ back.

Service is always friendly and fair. The hours are not very convenient for a working man

Local Feeling of Knowing Who You Deal With...

Very rude customer service . Unsure who was banker today but she didnt even let me finish my issue and had a very rude attitude to take care of customer. She is glad I am not a manager at this office otherwise she would be fired for behaving how she behaved.