Centennial Bank Overseas Hwy, Key Largo

Been banking at the key largo location for several years and been happy with the service but since the change in management its been nothing but bad. Between being forgotten about in the drive through to the point of having to honk my horn, the hours being random, and standing in line for 30 minutes with one person in front of me im really starting to miss the old team. Today I sat in the drive through for 15 minutes and didn't get waited on. I went inside and stood in line for another 15 minutes with one person in front of me. When I asked if I could use the bathroom while I waited I was told no...horrible service lately.

I can't even put into words how great this bank is, but I will try. Imagine being a child and walking into grandmas house for the first time. You don't really know what to expect, but you've heard good things. She greets you with a warm welcome like you've never received from someone you've just met, then goes on to help you do any little thing, and doing many things for you that you didn't even know she did. She has cookies or sweets every time you visit, a warm beverage and a smile no matter what her day is like, you don't see her everyday but you never forget how you feel when you do. That is what walking into this bank is like every time. If you're uncertain about choosing a bank, just know that this one will make you feel like they genuinely care.

Always a great experience and all the staff at the Key Largo branch work hard to help me with my banking needs. Highly recommend

pleasant lady at counter who kinda laughed at my jokes. would recommend for future check cashing occasions