Centennial Bank Overseas Hwy, Marathon

First time in this branch and it was awesome! Maria was fantastic and we even shared a couple coin stories. Will definitely be going back.

I’ve never had any problems with anybody at Centennial until I spoke to a man on the phone whos name was TJ. I had a question about an overdraft fee and he had explained it but I wasn’t understanding why it was overdrafting when I had the money in my account for the purchase and then I no longer had the money in my account because from that transaction it was taken out right away and I was not negative. Then he continued by trying to talk over me while I was asking a question so i could understand, in a very rude way saying “You don’t listen do you ? That’s great .. Maybe if you listened to what i’m trying to tell you instead of ignoring me you would understand what i’m telling you” I had no words for what he said and continued to let him speak. Yes I was confused but I did not understand and was not ignoring what he was explaining I was just trying to understand the reason completely! There was NO reason for him to get a bad attitude over it! I was not a rude customer for him to speak to me the way he did. Very irritated and disappointed that I can’t call asking about my own account without getting treating like i’m stupid for not understanding something right away.

Always a nightmare to have to deal with. Closed all of my accounts after three years of nothing but problems! Sub-par ATMs, customer service, and "mobile banking".