Cenlar FSB Phillips Blvd, Ewing Township

Sent them two payments (first payments) and then called to be sure the money was allocated correctly ... they can't even find the money! They took it but didn't apply it to our account ... we have spent countless hours on the phone with them and our bank. These people are idiots and possibly crooks. Oh, I sent the money over a month ago. VIA ELECTRONIC BILL PAY. THROUGH WELLS FARGO. How could they possibly be this incompetent?

They are horrible. I would avoid them at all costs. No response to email text message or mail. They say they will get back to you and don't. I think this behavior is unethical at best and criminal at worst.

Hands down, the worst bank I've dealt with in 25 years. One of the worst companies, period. If it can't be done online, it can't be done. Contacting them is utterly futile. It's like an unsupervised group of kids making up answers as they go. I'd rate them with zero stars if I could.

1 star reviews from myself and everyone on here for reasons. Plural. Worst company to ever deal with, worst call center, worst call center employees, worst website navigation, horrible admin within the company processing paperwork, just simply put awful. If your loan gets purchased by these guys, refinance right away.

I have mortgage with Cenlar. It went up after a year, and they fumbled and couldn't explain why. They then claimed it was insurance costs, but we switched to a CHEAPER insurance. When we called our insurance, we were being billed for the wrong house--because of a mistake on Cenlar's part. Customer service over the phone was frustrating and got nowhere.

MY NATEMARE STARTED WHEN CITI BANK SOLD MY MORTGATE TO CENLAR. WHEN YOU PAY THEM THEY WOULD NOT UPDATE YOUR ACCOUNT UNTIL YOU HAVE CALLED SEVERAL TIMES AND THEY PUT YOU ON HOLD FOR HOURS WHEN AM SICK. MY DAUGHTER DECIDED TO PAY OFF THE MORTGAGE SO THAT I DONT HAVE TO DEAL WITH THE WAITS WHEN AM SICK NOW THEY CLAIN THEY NEVER RECEIVED IT WHEN USPS.COM SHOWS THEY RECEIVED THE PACKAGE THIS FRIDAY.

Terrible incompetent customer service. They allowed my homeowners policy to lapse. When my insurance agent called to get it resolved they told him they couldn't provide him an information because his name wasn't on the loan. All he wanted to do was verify my account number and mortgage clause.

Dear complainers, file your complaint with the Consumer Financial Protection Bureau (CFPB). That is a federal regulator that can, and will, actually do something to help you. They can, and will, impose fines against the company if they are out of compliance with regulations. I have a complaint in now regarding a threat of forced placed insurance even though I'm properly insured and have provided Cenlar the documentation. I see another complaint here about forced placed insurance, but the guy is going to complain to the Better Business Bureau. Wrong! That is a private organisation. They are not a regulator and can do almost nothing for you. Look it up. All complaints should go through CFPB. CFPB will send your complaint to the proper regulator if they don't handle it directly. I notice lots and lots of complaints about submitting documentation through Cenlar's website and Cenlar claiming that it has not been received. Surprise! Same thing here! Since my complaint is still outstanding, I can't say more, but stop griping on Google and actually do something about it. Complain to CFPB. If you don't like the web complaint system, then mail them the complaint. At the bottom of their webpage, find the *Contact us* link and use the address listed under Consumer Help.

Didn't even choose this bank. my original loan officer transferred me to them without my permisson. They do not even have an online bill pay. there is also no app to check my loan amount. i do not recommend them i tried calling them 3-4 times and i was always on hold

Nearly $4000 disappeared from my escrow. After numerous phone calls, emails, certified mails and complaints to different agencies, this company just said they were going to investigate it. That was 7 months ago. Run away from it!!! We finally refinanced and paid off cenlar more than a month ago. Now Cenlar wouldn’t refund about $11K in our escrow account!!! Why can this company sustain like this without being sanctioned /investigated?