CEFCU E Empire St, Bloomington

It took 20 minutes for me to deposit a check. This transaction should not take this long. The problems I can identify is a lack of respect by the members for the line - There is a clearly designated area to fill out your vouchers which i very rarely see anyone use properly, opting instead to jump ahead to an open window, an action I never see reprimanded. I have also seen firsthand a very inefficient chain of command system where certain transactions require a call to the main office, adding even more time to what should have been a pleasant and expedient process. Furthermore, the offices I have patronized always seem to be severely understaffed during lunchtime hours, which is the busiest time according to Google trends and personal experience. This reflects a very poor job by management and the head office, putting these roadblocks in place for the members. I often see the people on the other side of the desk are miserable, and I can see why. Having to jump through all these hoops while bearing the brunt of frustrations by frustrated members is not fair. I am disappointed that this continues to be a problem so many years running, and I would like to see this place get the resources it NEEDS in order to live up to that slogan of being "better." You have competent workers, now we need competent organization and leadership.

I love CEFCU. Great place. We've never had issue with this facility/company. Also, there is a representative named Jennifer that assisted me with my account as an out of state client. I'm very grateful for her help.

Don't bother wasting time with this bank. They put a limit on my account without reason. I've called the bank four times and was promised they increased how much I can spend. So first off, it's my money and this bank thinks they can tell me how much, where, and when i can spend my money. Secondly, their debit cards don't work. Every time I try to use it, it gets declined. When I called the bank about it, I was told it was because the card had a limit. When I called again about the issue, I was told it was the expiration date and was hung up on. I'm closing my account.

Always a good experience @ CEFCU. I’m away a great deal and often communicate by phone. People I’ve dealt with have been knowledgeable, efficient and helpful. I really appreciate the dividend checks especially the last couple of years. These payments are a great reminder that CEFCU is not just a bank.

By far the worst bank I’ve ever done business with. Anytime I go into my branch by my house I always get treated respectfully which is great. However, my accounts have been closed on me multiple times and nobody can tell me why. When I try to call I get treated horribly rude by the people I do business with. Worst customer service I think I’ve probably ever dealt with. If I could give a 0/5 I would. If your account rep. Is someone by the name of ‘Brenda’ good luck, you’ll need it.

I acquired a lone through this institution and the entire process was far from enjoyable. The people i spoke with were rude and not at all personable. Every time i call i feels like i am inconveniencing the person i am talking to. I called today to up my limit on my card and was told that they should not even be doing it because my account is new. I am pulling every cent out of this place and only depositing what i need to pay my loan. My recommendation is go somewhere else!

My Grandmother always swore by her credit union, and I never really understood the difference between one and a bank until I needed to refinance my car and became a member of Cefcu. These people are amazing and their loan officers are understanding and kind. Forget the banks people, Put your money where it'll be safe.

I know overdrafting my account is ultimately my fault. But if a customer is consistent and has had a loan and paid it off and hasnt had any negative impact on the business for more than 12 months i feel like most businesses would help a customer out and refund a $90 overdraft fee. The staff belittled me over the phone and made it seem like i should keep track of my money better, but I for one would never act like that towards anybody in a business setting. Cefcu is the only credit union or bank in the midwest that charges more than 35 for an overdraft fee. They took a total of $120 dollars from my account for an overage of maybe $40 dollars total. I hate to say goto a fortune 500 company such as Chase, but it might be lest costly in the end if you do.

No one wants to be a teller apparently. The Drive through was packed so I go in and find I was 7th in line for the next teller! Plenty of "bigshots" strolling around looking bored with no particular place to go but customers waiting for 10 minutes on their feet to see a teller?

The most greedy and and evil credit union I have ever worked with. Horrible. Lots of inside rules which makes it impossible to work with this business, so just stay away from them.