Cedar Point Federal Credit Union Three Notch Rd, Lexington Park

The manager there is horrible all she does is walk around and watch everybody else work and once it gets time to covering somebody else she calls upon somebody else that's working so they have to stop doing what they're doing because she doesn't want to do anything but walk around and she lets the lines back up instead of jumping in and helping out I bet you I won't get a response on management back from this one

The rates are great .....But having to deal with the staff that works there was incredibly difficult when you go and talk to a loan officers you would think that they are skilled professionals that is not the case the lady I worked with seemed like she had never done a refinance before. The whole time I am thinking is she going to mess up my loan. also I spent way to much time waiting for this lady to find answers out from her co worker which is fine but they were doing it over email so I was just waiting in limbo not sure what was happening. all and all I would try a different branch.

simply requested to do business with an associate other than one they hired that i left my prior bank due to some issues with this individual. was told they are the only person for that job(commercial lender) and after i stated that if that's who i have to do business with then i will find another bank. bank president just shrugged it off and stated he was sorry to hear that. if he was sorry he would've simply found someone else for me to work with or he could've done the paper work himself. this bank no longer cares about small business. thanks for everything and doing banking as usual, only big business matters to them

Keep trying to call to ask a question so I don't need to make the drive up. All they have is the ability to dial an extension and to direct you to an operator where you can only leave a message, which I have left one but no call back. If I'm calling within business hours I'd think someone should answer, right?

Hours are horrible mobile apps are glitchy!

Love Cedar Point Federal Credit Union!