CBI Bank & Trust, Muscatine - Downtown Office Iowa Ave, Muscatine

This bank has left me in the gutter multiple times. I’ve had “pending transactions” that have gone through; and still held over my account for 2 days straight. Even after the payment had been cleared and charged to my account. For clarity I was charge $250 for a hotel stay. Once the payment went through and a $250 charge hit my account you would think the pre charge would leave. Instead the bank told me they had no reason to believe the charge had gone through, leaving me negative for 2 days straight in a blizzard. Requesting to have charges investigated turns into getting locked out of your account for 5-7 business days. Pathetic branch

Teller Julia B. Was extremely rude upon service, asked me if my sister next to me couldn’t speak for herself or didn’t have a voice. I don’t take this lightly as my sister next to me is/was extremely sick at the time Plus I had already spoke with client service for her and that is why I was doing the talking. Manager Alex did not even ask the name of the teller as I was making the complaint. We both felt very rushed to get out of the building. I feel as if this bank has 0 customer service skills, and 0% ability to problem solve when a situation like this arises am not pleased with the service I was dealt today. As it stands I had to rate this bank 1 Star to post this comment but I give 0 stars as my ultimate review.

I have been banking here since 1999 and have always been treated well. Don Martin gave us our first house mortgage 21 years ago and we have worked with many different loan officers including Bret Olson and Lee Hansen. I wanted to say many thanks to our current loan officer, Rick Gosney, who worked Saturday and Sunday to process a PPP federal loan for our business during this COVID-19 crisis—he knew our business was forced to be be shut down and how important this loan was to us. Thank you Rick and everyone at CBI.

I’ve had friends speak of this bank because they cash checks for people with no account free of charge. Figured they would give out a money order then for a small fee. I don’t bank in the area so I figured this would be perfect. Was wrong. They require you to have an account to get a money order. Stupid. Won’t return, won’t recommend. Will take my business to Hy Vee, who seem to have no problem charging .70 for a money order.

I will NEVER do business with CBI ever again! The worst customer service I have ever had! They lied to me, they lied about me and then force me to close my account against my will. On top of that they stupidly tried to intimidate me with the police when I am a law abiding citizen.

Worst bank I've ever had! ATM's are always broke down, online banking is never available when you can get on it very rarely up to date. And they charge $2.50 for using other ATM. Ridiculous

This bank was amazing when it was central state. Since the switch it is horrible. All corporate with no hometown feel. The wilton branch is amazing but otherwise I don’t recommend using.

Never have had a problem with this bank! They are all wonderful caring people and have all treated me like one of their family.