Cathay Bank Spring Mountain Rd, Las Vegas

Flew to Minnesota for Business and got my card deactivated due to “fraudulent activity”.. Called in, Talked to 4 different people, including someone from customer retention.. hours later with the same exhausting reiteration of my scenario, I was left with the only resolution of having to fly back and walk into a Vegas branch in person in order to deactivate my card. (Even when given an abundance of identification proof) Ended speaking to one more representative who told me he would call me back. Hours later, nothing. You can bet your bottom dollar that I would not recommend this bank, The exact opposite in fact. Plus no 24/7 customer service with consistent holds and declines. Yeah; bye! **Update, in town now at the branch where I’ve been subtly accused of not being the actual man in my license, LOL; and now, waiting here for 45 minutes with no courtesy recognition or compassion for my patience. Whew! Not sure how this bank is even still standing, but luckily I just signed up for Chase, and I’m never looking back!** With love and light, Nameste.

I am reviewing this bank, not as a customer, but as someone who just interacted with the bank manager, Nisha Sano. I was trying to inform her that after using my card at her bank, my bank information had been stolen and my bank account drained. She showed no care whatsoever, nothing at all, not a am sorry this happened to you. She actually seemed annoyed that I was talking to her, I was mentioning I had been advice to call them and also do a police report, to which she answered, "do what you want to do " and Hung up on me...

This is the worst bank I've been to my entire life. I just wanted to cash a check from my doctors office, for a refund. And they wanted to charge me $5 for a $32 check. Employees are so disrespectful.

I have been working with Paul the branch manager directly. Very responsive and works quickly