CashCall Mortgage Jamboree Rd, Irvine

A great experience with a great team. I highly recommend loan agent Daniel Aragon, Loan processor Aleza Brito, and jr Loan Processor Michelle Gonzalez. Constant communications, kept us updated and immediately escalated issues when they arose.

I would highly recommend Phong as he made the process so smooth. He was very patient and explained all the choices in great detail. I would not hesitate to work with him again in the future.

CashCall sold my mortgage to another bank, which is not uncommon. However, both banks/mortgage companies provided me letters indicating that the new bank would be taking my mortgage payment. CashCall would NOT be withdrawing my mortgage payment. But, surprise...they did. So I had 2 mortgage payments withdrawn. The new bank couldn't do anything for me. I tried to call Cashcall using 8 different numbers and couldn't get through because my mortgage number was no longer valid. I eventually found an email and wrote them. I received 2 emails (the same) saying that they were working on the issue. It took 2 weeks to receive the refund through the mail. The letter accompanying the cheque indicated that due to their on-going "commitment to quality assurance", they had found that they had taken a duplicate ACH payment. I was thoroughly upset. $1500 is a lot to have taken out of my account. There could have been a lot of over drawn cheques. They are borderline dishonest.

Cash Call did a greast job providing an unconventional mortgage for me at an excellent rate !!

I have recommended to friends. Allowed a purchase I couldn't have done without this product.

DO NOT USE THEM!!!! I had three loans with them. Aleksandra Pszczolka and Kathy Crawford were our loan agents and processors. We signed our final documents in March with a notary before covid, and waited for them to fund. They never did. Additionally, they never bothered to call us to let us know. After several calls and emails I finally got through to BRETT COCA, who said our loans are going to be transferred to AMERICAN FINANCIAL NETWORK. They were going to honor ALL terms from Cash Call. James Cook was our agent, and Mia Castillo was our loan processor. They assured me our loans would fund at the end of May. It is now June and crickets. We are highly qualified buyers, and both have credit scores above 780. This was their fault. We have moved on, but beware of them and don't waste your time.

horrible experience, after a 5 week waiting game I gave up and went with Rocket Mortgage and closed in less than two weeks. The initial person I contacted was wonderful but the actual escrow officer was not professional at all.

CashCall was Fast, Friendly and had No hidden fees, Unlike Rocket Mortgage which was the polar opposite. Brent listened and gave us precisely what we had asked for.

Let me start off by saying we have used cash call since 2013 and for most part because they made it easy they had all our info on file. It only takes one bad employee that has control to ruin it. We started loan on July 17.. everything was transfer to loan processor Anna Gonzales. The appraisal came in by the following Monday July 22. I called Anna said she was working on other loans and she hadn’t seen appraisal come back.. she will look into it and never called me back. I called 2 days later to make sure everything was ok and if signing was going to happen.. once again Anna said she’s reviewing with under writing and she’ll call me back. Never did. I called David a day later.. he started loan.. he said he don’t have access to our loan and Anna will call shortly after they review with underwriting. She didn’t so I called David back next day and I told him I thought she was very unprofessional and she can at least call to give update. he said she’ll call back.. she did at 730pm asking for paperwork I had sent already..this went on and on.. I figured out she was waiting til next month to start ours and I would have appreciated communication. We ended up not getting loan they said our debt ratio was to high. Not sure if that’s the truth why they didn’t say that from the beginning they had everything for about 3 weeks.

I have the best rate & lowest payment I could have imagined at the time of my re-fi. Dewayne made this possible! It took awhile since we were self employed but definitely was worth the wait!