CASE Credit Union Lansing

I am in my mid-forties and my family has done banking with CASE for close to 50 years. Due to extremely poor customer service, I have taken all my funds out of CASE, including checking, savings, and did loan and credit card balance transfers to MSU. The most frustrating Visa experiences I've ever had including asinine fraud alerts that instantly deny your purchases from local businesses. This is with a credit score in the low 800s and a credit card limit fitting for the score. I tried to rectify the situations, because they happened several times, by phone and gave them my social security number, address, and my account number and they still wouldn't help me. It is so frustrating for your Visa charge to get denied for no legitimate reason, then deal with a representative that thinks it's his day to flex on someone. Customer service is horrible and the drive thru is even worse. Never again! By the way, suddenly they want me to contact them since the bad reviews and want to "help" rectify the situation. Well, I already emailed CASE twice with no response. Too bad CASE waits for customers to post unsatisfactory online reviews and then responds in some feeble manner to make it appear the organization values their customers. Not in a million years!

THE WORST!! I have been a member for years and the service has dramatically declined over time. Every time I’m in a branch I have a trainee assisting me and it takes a minimum of 25 mins to do simple transactions. I have never went into a branch and been out in under 15 mins. The last teller I got couldn’t even count; she had to get the teller next to her to assist with counting my withdrawal. They don’t accept appointments, not even for business banking. They are extremely understaffed and management simply does not care. I no longer trust this institution with my funds. Beware.

I have peace of mind when I walk in there; I know their excellent customer representantives and the manager would be there for any solution to my problem.