CASE Credit Union S Pennsylvania Ave, Lansing

Way understaffed. Wait time was over an hour in drive-thru. I understand the pandemic but this isn't happening at my other banks. Obvious management issue. Fail!

Man you guys are ruthless reviewing this bank , and all over a baseball hat ? They have been robbed so many times in the past couple years. Everyone wants to be a damn critic if your going to give anything a one star base it off of a few experiences not ONE SITATUION , ONE EMPLOYEE ... personally i switched from a bank and I love it . Every bank has flaws .

When I sold and paid off my motorhome the employees helped me every step of the way ,so I could get my release of lien and complete my sale. Thank you for going above and beyond!

Would give it no star if I could. Very cold unfriendly place. Made me feel like a robbery suspect even though they had my ID in hand at the counter. Told me to take my hat off, just a simple ball cap. They say its to make the place more safe blah blah blah. Theyre even behind a big glass wall. What are you doing to your customers. Oh well Im sure you dont really care.

Came in for a simple transaction and ended up leaving getting my vehicle refinanced at a lower rate than what I originally got approved for at Sheehan. Thank you Case!

CASE has partnered with Capital Area Community Services and the Ingham County Treasurer to provide loan assistance to prevent tax foreclosure. The pre vetting process with CACS and CASE qualification system has been amazing in helping folks that could not find other safe alternatives.

I haven't gone inside the bank in years since I moved out of state but the customer service over the phone SUCKS!!! The wait time is LONG and when the customer service analysts answer they're RUDE! I get lots of huffing and puffing after I ask questions. Like if you don't like what you're doing ... GET A NEW JOB !!!!

This bank is a pos.DO NOT EVER BANK HERE!!! YOU BEEN WARNED!!! NOT ONLY DO THEY DESTROY PEOPLES CREDIT AND NOT HELP THERE CUSTOMERS THEY WILL NOT SERVE YOU IF YOU HAVE A HAT ON. EVEN IF YOU HAVE CANCER OR ARE DISABLED THEY DONT CARE. YOU HAVE TO LEAVE IF YOU HAVE A HAT ON, IM SERIOUS. THIS BANK SHOULD JUST CLOSE THEIR DOORS NOW.

While I have been a member for 20 plus years the change in bill pay is awful to pay a bill you have to go through way to many steps just to send it .no idea why you have changed it. Thank you David S.

Customer service is terrible. Rude....... longest wait with no customers I have ever seen in my life...... like they do personal calls and checking Facebook while I'm still waiting....... also the condescending tone and belittle attitude...... she asked how much I make a month I said $2500 response "that's all wow"........