Carver Federal Savings Bank Merrick Blvd, Queens

I opened my account a year ago, wanted to bank Black. My experiences with this bank has not been good, there was fraudulent activity on one account and they did not close out the account, I had to request them to close it. The second checking account I opened had two mobile deduction of the same check that they did not notice, I had to alert them. Both times $392.50 was removed from my account, i never received my money back, they changed their system and all the check #136 postef and money taken no longer apper in my account. They were able to get the 392.50 back from the person who got the funds twice, but carver never credit me back my money, the system was wiped out that the transition ever ocurred. They stole my money.No one answer the phone when you call and the ATm machines are always broken. I closed my account and my attorney will follow up with them because they took the 392.50 from her account and I never got my money back.

This bank is so unprofessional, sad to say that this is what black owned stands for, not a good example. This bank did a conversion system update, fast forward 6 days later my money is not in my account and not one person can tell you when they will have the problem fixed, no they said three and it is now 4:43. I will be closing this account, never had this problem with any other bank horrible.

I am not a member of this bank but I read the reviews and I was a bit disappointed as a millennium I'm looking for a black-owned Banks and this showed up in my area . In my opinion black owned businesses need to have top rated reviews because of the stigma they hold due to owning their own even when it's their own people trying to invest with them . I hope the owner of this Bank reads this and fixes whatever is going on there and in the future they have 5 Star reviews with all customers always want to be better than your competition

Wanted to open an account to support black owned bank, however did not feel welcome from the minute I stepped into the bank and asked a question. Left without opening a account. Unfortunately, will take my money to another bank.

My daughter has a custodial account she was able to create an online account when she called the bank to find out why she couldn't transfer funds into or out of the account all record of her account disappeared. My daughter is 18 by law that account is supposed to be turned over to her.That Brenda McCoy character told her to send in a "dormant" form and a copy of her I.D. and have it notarized she still does not have access to her account it's been over two weeks since she sent in this information every time she calls this "bank" she gets the runaround.. These people are liars and crooks , so much for supporting black businesses. My father who is in hospice in Harlem hospital made the account for my son and daughter, we both called the bank together,when we spoke to Brenda McCoy she says to my father, I swear on my late mother , this is what she says to my father, "I thought you were dying" then she accuses my daughter and myself of committing fraud by saying ,we don't sound right. Meanwhile my daughter's account has all but disappeared, there is no record of her account at Carver Federal Savings Bank my daughter has spoken to Janet Beach. Got the runaround. Today she spoke with with Raquel Green who in retaliation for my daughter , who in desperation, opened a case with The OCC refused to even speak with my daughter and told her she has to wait for the bank to respond to the OCC. They have never even tried to resolve my daughter's issues from where I am sitting I think they stole her money. These people are unethical trash and I am embarrassed and ashamed that they are representing black businesses. They looked for any excuse to deny my daughter access to an account that is in her name and have basically stolen her money. No wonder no customers can leave posts on their Facebook page. They are CROOKS!!

Do not go here! Horrible customer service! Unprofessional staff members! There is a ghetto male here named Tendai who lacks class and respect for privacy. They have bad attitudes and are very nosey. Not very welcoming or friendly.

I still haven’t received my debit card. It’s been 2 weeks since I’ve opened my account.

Please look elsewhere. They have very bad customer service. Opening account here is apparently too problematic for them. God is good all the time and all the time...

Phenomenal bank! Phenomenal service!! I highly recommend

Beautiful location...friendly sistahs at ya service... Afro American photos everywhere...I love it!