Carter County Bank E Elk Ave, Elizabethton

My whole family has banked here. I have been promised a call back from the bank manger (whatever title) twice from internal staff and twice by customer support 1-800 number. Even left a voicemail on the managers line.... Never received a call. Never received an email. Also never had this issue with previous bank manager or staff at the locations ever before! Have been waiting over a month for a call as promised ...

I call about being late on car payments. I was told after 90 days of not paying they repossess. Well after 48 days they're already saying they're going to repossess this week. So instead of the remaining 42 days I was told I have 3. This bank has gone down hill. Every location has suffered. Time for us all to switch banks. I just called and they laughed at me saying it's a small enough amount that I could easily do it. I'm poor I can't just whip up car payments in 3 days especially after been given wrong information.

I highly recommend Andrew McKeehan. and his team at Carter County Bank to anyone looking to establish a great relationship with a local bank. They truly care about their customers and it shows in the quality of service they provide.

I called bank to require about my account . Spoke with representative named Tracy, whom was very rude and unprofessional when talking with me. I don't if because I don't big bank account or just rude person!!!!!!!! Thanks didn't even answer my concerns

Was going to open an account there, they weren't interested in helping me. They were rude, rude, rude. Been in there 5 times in the last few months trying to give them the benefit of the doubt. They were nice 1 out of 5 times. Done!

Never in my life have I had to wait a day to use CASH that was deposited???? Thanks for nothing!