Carrington Mortgage Services, LLC N High St, Columbus

Shane Tressler is very professional and customer service oriented. I tend to get a little excited sometimes and Shane calmed me down and took care of my problems and needs. He got back with me numerous times in a timely matter either phone calls or emails. I really needed this loan to happen. Shane made it Happen !! Emily Ratterman is very professional and understanding. She'll listen to your concerns and needs and answered all my questions where I could understand them. Emily and Shane Tressler made this loan happen for me !

I had an awful experience with a specialist last week and I sent emails to multiple departments regarding my unpleasant experience. Well, today I spoke with Stephen Amlaw and I must say that he was the ABSOLUTE GREATEST!! He took the time to listen to me and after reviewing my status and giving me the latest update, he advised me that he would ensure my account rep received a message requesting a call back. Shortly, after I hung up, Mr Amlaw called me back to advise me that Ms Sandoval was not in the office today. He apologized and then reassured me that I would get a call back with an update. Well, I really thought I would receive a call back tomorrow, or later in the week, after he referred my concern. To my surprise, Mr Amlaw called me back, a short time ago, and gave me the greatest news ever!!! I was elated to hear that my account information is being finalized and should be complete by later today, possibly, but definitely by end of week, according to the recent activity on the account. I was overly concerned that the loan would end up being transferred out, to the new servicer, with the incorrect information prior to the update (as per the letter I received recently.) I worked so hard to get this modification done. Thank you ever so much, again, for being so kind and for keeping your word, Stephen. I truly appreciate you Thank you again and, have a fantastic day!

Tim has extensive knowledge on how the processes work and keeps me informed every step of the way. His friendly demeanor played a big part in me refinancing again. Very easy to work with.

Great experience working with Toshia Jones. Our "simple refinance" turned into a nearly 3 month process due to multiple unforeseen circumstances, at the hands of others, that plagued us around the middle of the process. Undeterred, Toshia kept pushing onward and worked diligently to move past these obstacles and bring our loan across the finish line.

Heather Latour has been amazing to work with!! She went above and beyond to help my borrowers get to the closing table after a horrendous turn time, and then IT issues. She is so nice, and a pleasure to work with!!!

This company has recently started charging for one-time payments 5.00$ per payment. There is great concern about a company that needs additional 5.00$ to accept money. If a company requires money to accept a payment and truly needs that money to survive, we should probably be concern about if they are able to manage their money as whole. I strongly encourage future customers to ask themselves this question, “Would I trust a bank to manage my money, if they have to ask for more money just to accept a payment?” Moreover, I give credit to the less than half dozen states that looked out for their citizens and ensure practices like this are not allowed. ******** Prefer making a payment when I want and as long it's on time it shouldn't matter which method. My loan was transferred to this company and previous service expectations were meet with the old loan holder which this company is failing to uphold. Shame on taking people's money just to do a payment! 60.00$ a year to make a payment. 30 year loan would be 1,800$! !!!If Auto-pay is such a great option and people want it, than charge for that! Because if people wanted it they'd pay for it. Oh wait! They don't want it!~~ ********* Also! This company doesn't even provide a survey option after communication which would allow customers to provide feed back "discreetly" rather than looking for another median to ensure its expressed. Maybe, If the company had two cents, oh wait maybe it doesn't sense you have to take 5$ to accept a payment, it get that system put into place asap.

Best customer service department of any mortgage servicer I have ever worked with! Other mortgage servicers should look to Carrington as a model for excellence!

Tom Chioles did an outstanding job for us! We previously had him on a refi years ago so when it was time to do this one it was a no brainer on who we wanted on this refi. He made the process so easy and walked us through each step. Was a breeze due to Tom! Outstanding service, Tom will always be our go to person!! Such a pleasure!

5 stars!! The service I received from Shawn Tressler was above and beyond !! I would highly recommend him for any of your banking needs !!

Gino Guarnieri was very professional and knowledgeable. He explained all the various refinancing options available in an easy-to-understand way. I really appreciate the time he spent with us. Would recommend Gino to anyone looking to better understand a complex topic.