Carrington Mortgage Services, LLC San Jose Blvd, Jacksonville

Jennifer McCormick actually made my refinance experience enjoyable as my Loan Officer. If she could be cloned and placed in all other avenues of the customer service industry the world would be a much happier place.

Jennifer McCormick, really a mortgage expert. Thanks for your help on my home loan needs. Grateful customer, over five years. Recommend to anyone, many products for different loan needs. Awesome easy re-fi program... 6 out of 5 ⭐️s’ Thank you Jennifer!

This is the first mortgage I have ever gone for, and they were quick and painless. Ron was one of the best, kept us informed during the whole process. Keep up the good work.

We had a wonderful experience from the very beginning. Our loan officer was helpful, knowledgeable and very patient with our litany of questions. Our processor was thorough and helpful, we knew everything we needed and our loan closed on time. Would 100% recommend!

Loan officer Cindy Foit is incredibly personable and knowledgeable, She goes above and beyond to meet your mortgage needs. Good customer service is hard to find nowadays. Cindy is top notch.

Carrington went above and beyond to get my loan approved and closed quickly. You would have never known there was a pandemic going on in the world, my loan officer and processor did everything to make this process easy!

Worked with Loan officer Nick Freeman in Jacksonville Florida for a couple of years with refinancing. He checks in to see how things are going and updates us on new lower rates. Love working with him as he is very personable. Thanks Carrington!!

Carrington mortgage is truly the way to go if you are looking for a home loan. Carrington will not give up and will always make you feel #1 and they are committed to putting you in a home. If you are looking for a great trustworthy and very dedicated Loan officer ask for Jim Schrader ( The Best ) and if you can ask for Rebecca deacon to be your loan processor she is on top of it and will always keep you updated and in the loop. Carrington mortgage does everything in there power to get you approved and if you listen and follow there directions you will be in a home just dont forget to ask for Jim Schrader and Rebecca deacon.

We refinanced through Carrington, and after my experience I would not recommend them to my worst enemy. The loan officer that sold us on the refi was terrific--excellent customer relations skills. Unfortunately, the woman in charge of our closing (with whom we had the most interaction) had the interpersonal skills of an orangutan. She (or Carrington) bungled the closing multiple times--which would have been fine except that she was rude, accusatory, and ungracious at every turn. I could go into greater detail, but in summary, Carrington broke several promises, and we were made to pay extra in closing costs--all because the company missed deadlines. The representatives told us we would receive refunds for the extra fees. We didn't. I called the customer advocacy line. No help. The woman there told me that Carrington's reps shouldn't have made the promises. Then she chastised me for taking the loan officer's word for it. She was defensive and clearly not an advocate for me, the customer. Clearly, the customer is not always right for the folks at this corporation. I heartily recommend you look elsewhere.

Everything was easy to do with the refinancing on my house. It was done in a timely manner. The refinancing of our house was able for us not to have to put our house on the market, to buy a cheaper house. So we can stay right where we are with no headache or worries.