Carrington Mortgage Services, LLC Tennyson Pkwy, Plano

My mortgage was just sold to Carrington and now I have to pay $5 just to pay from their website. What a ripoff, I have never had to do this with any mortgage company. No wonder people hate corporations.

Avoid these people as possible. Im in an unfortunate situation in which I have to deal with these heartless corporation. I"ve been living in my house for the last 16 years and yes from time to time I fell in hard times and will miss a payment or two.. But eventually make up with my shortcoming and pay what I owed. After dealing with bank of America with my mortgage for the last 10 years they sold my account to these people. Bank of America never made us feel embarrased and harrased when we fell behind in the past.. Carrington mortgage will use different tactics to collect money from people. They even sent a random stranger at night to deliver a letter to update my account. It made my family uncomfortable and frightened and YOU SHOULD BE ASHAMED OF YOURSELVES!!!!! I Realized you are a debt collector but for heavens sake don't intimidate and harrass your customers.. You will get your money.. I don't need anything from your company..I know my rights and stop harrasing us..

The worst thing that happened to my loan is when Chase sold it to this company. Everything is such a pain with them. Want to make an additional payment to Principal, escrow, etc over the phone? That is 20$. Want to do it via the website? That is 5$, but the website will not allow you to make an additional payment to anything without making a FULL normal payment with it.

We had a kitchen fire two years ago. Dealing with Carrington was awful. State Farm and the contractor said working with Carrington was u like dealing with the other mortgage companies. Items to Carrigton had to be submitted numerous times. The are inept. Stay away from Carrington Mortgage!

We’ve been working with this bank for damn near SIX months! If you want to get the run around and wait a million years to get your home, and have the people ask for different things literally every other day, THIS IS THE PLACE! My 3 children and my husband and I have been in a 800 square foot hotel for over 2 months now and they don’t care! I wish we would’ve never been mixed in with these people. The damn processor Jeffrey won’t answer the phone and hasn’t returned our calls for obvious reasons, the underwriter is new so apparently she’s doing everything by the book, and we’re already looking at another company to work with! I don’t understand how y’all are still in business. Y’all SUCK. and it’s hard for me to ever leave a bad review but y’all deserve it.

they are the worst in this industry. they are the masters of never receiving paper work and can never pull up notes from my previous call. they never see a payment, and after I sent in a copy of my bank statement showing that I made a payment. they are the absolutely the worst at resolving the issue that I ask about. This company appears to be trying to make me delinquent so they can foreclose on my home. I will sue them if they do not post my payment on time

Horrible service and no accountability. They lied to me on a recorded line and told me I would not be charged for a payment processed over the phone if I called back with my information.When I did I was placed on hold for almost 30 minutes. No survey available means no accountability. I will refinance my loan through another lender after this horrible experience today.

Rude and unreliable people. They do not contact you and ignore your calls. Just don't waste your time with them find someone else.

Don’t waste your time !!!! Wish I would have read the reviews!!!! You will loose all your money. Appraisal money, inspection money, down payment or earnest money. All of it. Especially with a bank statement loan !!! 3 stooges Mike Dutko,Dave Melton & Peter Brown. “Everything is moving on schedule “there are no needed documents Or “ they are diligently working on it “. Apparently they do not know what to do with the documents that they already have. They suck I won’t even get into this any further

This is the worste company ever...my home loan was originally with american bank and now ive had this company about 6 months or so and i hate it. Avoid them at all cost.