Car Pros Volkswagen of San Bernardino Camino Real, San Bernardino

Good Customer service isn't a thing here. I went in to get a synthetic oil change and used a $25 off any service that Volkswagen sent me, and Jorge at service department told me they wouldn't take the discount card because volkswagen doesn't do that. He literally tried to speak for Volkswagen as a whole. This literally happened within 30 seconds before pushing me aside to this other lady making a appointments. Really man us the volkswagen owners as customers make your check without us you wouldn't have a job. Some people pick the wrong field. Even though I live 1 mile away from them I'll be taking my car to Ontario Volkswagen they cared about their customers. They also conducted and A/C service and after taking my money I went home and realized that the air filter cover was gone I took it back and Jorge told me straight out that the wind took it and it was my fault that it was missing. Those people never take responsibility for anything they do. They should all be fired and replaced with well trained professionals. The following day Mark the service manager called me to offer me a free oil change and when I declined his offer and told him that they were full of excuses he yelled at me through the phone. Outstanding way to talk to customers Mark hopefully your boss and corporate won't treat me like you did.

Great place to purchase a vehicle. They make the process easy and simple. I worked with Santa Ramirez and she was very helpful and knowledgeable from start to finish. Everyone was helpful but she went above and beyond to make the sale a memorable one.

This is the second Vehicle I have bought from that dealership and it will be the last. Went in today to test drive a Jetta and trade one in, the desk manager or sales manager named Manny or something that came to talk to us. He was very aggressive and disrespectful. Don't allow your self to be treated like that. There are other dealerships even used dealerships that will treat you like a valued customer.A video of him acting the way he did will be posted on my YouTube and local social media pages. I will post the link once it is uploaded.

My credit score was piss poor. Manny Ramirez, Anthony and Rocky got me into a 2015 Volkswagen with a great monthly payment plus 2 years of warranty on the vehicle. I wouldn't go anywhere ellse if your in the market for a new vehicle. Head down there , I promise you wont waste your time dealing with those three

Car PROS VW OF SAN BERNARDINO IS THE WAY TO GO. After Visiting Multiole Dealers in need Of HELP MIKE NOVIN , And his team shout out to Dominic Treated me like Family. Not only did they help me out of a Bad loan . They Got me into A BRAND NEE VW !!!

I was looking for a car I inquired via auto trader and Julian got back to me, he couldn’t have been nicer he texted me and really worked hard for my business and I appreciated that and yasser his manager was super friendly. I love my new fiesta st and after I bought the car I took it to three dealers who had similar cars I told them what I got mine for out the door and they all said congratulations we can’t match that you got a good deal and I only haggle a couple hundred dollars under what their asking price was sooo I’d go back especially if I ever go and upgrade to a GTI which he totally let me drive just because.

When your Classic VW convertible bug gets stolen it sucks. That's what happened 25 years ago, and now I was in the mood for the new 2016 convertible beetle. Believe me, these new convertibles are not easy to find. Paul and his team were willing to drive over 350 miles to accommodate the styling and color I wanted. However, with some consideration, I decided to purchase the one from the SB lot. (The only one at the time). I have to say everyone I interacted with yesterday was very professional and quite friendly. I was with a young new sales rep, who was very polite and friendly with my family. There was never one time during negotiations with the sales manager that I felt pressured. They were upfront on the cost, the savings and the discounts. I was given a fair value for my trade-in (more than I thought). I guess the ultimate question when you leave a dealership is..."Did I get taken for a sucker?" I'd say unequivocally, NO!. I feel good about my deal and lastly, I'd buy another car from them in the future, and would recommend checking out their low pressure commission free staff. In this time of social media and instant reviews it's important to have great customer service, otherwise everyone will know what happened. Most people will post something to complain and never give props for a job well done. In my opinion, VW of San Bern has it right! Stay strong San Bernardino!!

Horrible place they gave me a quote online. I Came in to finalize everything and little by little it was a bit higher and than another bit higher. I spent 2 hours here and they raised it for a third time not honoring what they said and trying to get greedy. I am in auto sales and personally would not conduct business this way. Salesman was great just stuck in the middle. Beware, what they say it will be, may not actually be what it is. Will just buy my car elsewhere and recommend elsewhere. Shady sales managers forsure.

Do yourself a favor do not use this dealership. They send you emails like this one to get you in and waste your time. Hi Greg, My name is Julian I am the Vehicle Upgrade Manager here at Car Pros Volkswagen. Thank you for your previous business here. How is the Atlas treating you? I am reaching out because we have a customer that is looking for one like yours. I just had a quick question for you. If we could help you get into a newer vehicle for a similar payment, could we swap keys with you? It would take just a few minutes to look at those options with you. When would be the best time in your schedule to meet? Please call me at (909)xxx-xxxx, or email me back. I look forward to speaking with you! Julian Melecio Sales and Leasing Consultant Car Pros Volkswagen of San Bernardino 1600 S Camino Real San Bernardino, CA 92408 Office: (909) So don't waste your time !!!!!!!!

HUGE shout out to Sal in service. This guy has gone above and beyond for me I honestly didn't think customer service like this existed anymore. I love my Tiguan and will be a customer for life. Thank you Sal