Capstone Mortgage Co Inc Massachusetts Ave, Lexington

I have been working with Chris Smith and Capstone Mortgage since moving to MA in 2002 and we have worked together many times. I have the highest regard for Chris and her team. She takes the time to explain all options well and takes the stress out of the financing piece of the real estate process. The team makes sure they deliver as promised and always come through. I will continue to use them and I recommend Capstone Mortgage highly.

My wife and I have been working with Chris Smith at Capstone in Lexington for nearly 20 years through our first home purchase, several refinancings, and more recently a new home purchase. To say that she’s professional, efficient, and effective would be true, but misses the point. Chris cares deeply about her clients, explains each step in the process, and ensures the mortgage you expected is the mortgage you get. We never have - and never will - use anyone else for our home financing needs. Jake Brown

Chris Smith has been working with our company and personal property purchases since 2013. The first time I talked to her on the phone she was kind, comforting she explained everything in great details. I was directed in her direction to ask her for a second opinion and she helped me to understand things without any obligation. I couldn’t have chosen a better broker then Chris Smith and Capstone mortgage. During the past several years I realized there are so many obstacles in the way of closing. You couldn’t give Chris a problem that she can’t solve. She is so determined and does whatever it takes so you can become a homeowner. She is one of the hardest working and most caring person I know and gets things done whether you need a conventional, commercial, FHA, 203k or any other type of loan. She is not just knowledgeable, responds quickly, makes dealing with the endless paperwork so easy, she is also spectacular coordinating between lawyers, brokers, condo boards and the lending institutes. We had many stuck deals and the only reason we could move forward is because of her diligent effort, persuasion of the right people to get them to get on the same page. She makes all that work look effortless because of her expertise and because she loves it. She finds real joy when you can walk into you new home or become an owner of your rental property. I’m lucky that I can work with her.

Capstone Mortgage, specifically Chris Smith and Amy, have made the world of difference in each and every transaction I have had with them. The process from beginning to end has been seamless!! Chris's uncanny ability to multitask throughout the transaction, keep all parties on target and informed has kept all parties at ease. I would never imagine working with another Mortgage Broker. Thank you Chris for all you have done!!! We got the home of our dreams because of your effort, due diligence and commitment to us!!!!

Over many years, my wife Jean and I have worked with Chris Smith and her team at Capstone on several occasions and each time we have been very pleased. Chris explains things clearly and most importantly, there are no surprises when the deal is complete. Our children have secured mortgages through Capstone as have many of our friends. We highly recommend Capstone Mortgage!

I am not even sure I can write enough words to tell you how amazing Chris Smith and her team is. I have used Capstone Mortgage twice now. The first time around my husband and I were first time home buyers, we were nervous, stressed, and rejected by other brokers. Chris assured me not to give up. Buying my first home wasn't what you think it would be, its exhausting, stressful, and down right frustrating. But Chris was there every step of the way. Always coaching us and cheering us on and never letting us fail. Once the process was done all I can remember saying was, Chris was the one and only reason I have my first home. The second time around needed some patience too. We needed to sell our home at the same time as buying the new one in order to have the finances needed. She again was there every step of the way. She answered every question and picked up every call no matter the time or day or how many questions I asked. I am now settled in my new home and all I can think is, it was Chris that made this happen and got me through all the stress. I dont just tell people to use her, I beg them too. I know they will not be disappointed no matter how large or small the mortgage is going to be. She never discriminated my small budget and fought the banks tooth and nail when they wanted to back out. Its all due to her that I am now living in my dream home. Thank you from the bottom of my heart Chris Smith and the entire Capstone Company, you have a customer for life!

Chris Smith has helped my real estate clients obtain mortgages for over a decade and I have always been impressed with how she handles the entire process. I have confidence that if she has preapproved them, the buyer will get the mortgage and that she will keep me informed thru the process. I admire her professionalism and trust her experience.

Chris has done an amazing job for us -first with our original mortgage 10 years ago, and in our subsequent re-fi's when rates fell. We found her to be smart, well-informed, efficient, friendly and honest. I couldn't recommend her and Capstone more highly.

Stay away! Chris Smith screwed up my mortgage. First off she doesn't explain her fees unless you ask .... so ask. I found a few hunderd that she added "by mistake". Secondly, I found months later that she miscalculated and my mortgage payment fell short by a few hundred dollars. She really is not going to work hard for you, I promise. No matter who you go with crunch the numbers yourself. Most brokers are like Smith, once they have you they're just thinking about the next person instead of paying attention to your mortgage.

Chris responded promptly to my clients requests and proved flexible in meeting the scheduling needs of busy professionals. My clients needs varied and she proved to be adaptable in addressing their specific situation.