Capitol Federal® Savings Bank Sw Gage Blvd, Topeka

I was in a couple of times recently. Once to withdraw some money and another for bringing coins in to be counted and deposited. There must have been a shortage of help the day of the withdrawal because there was quite a delay in getting the cash that I wanted to withdraw But nice teller lady who waited on me kept checking with me and assured me the the money would be brought to me as soon as possible. Although it appeared that she was a recent hire, her customer relation skills were excellent.

Awful tellers and awful service and what a horrible bank to begin with. All of a sudden charging five dollar to cash a payroll check? Since when? Why do all the other cap fed banks just give me my rightful cash when I present a payroll check? Stay away from this greedy organization.

One of my good friends told me the people that worked here wouldn't even greet her when she was waiting with her kids to receive customer service. I, however, had a different experience. I thought the staff were courteous and polite and they did everything I asked of them.

Rude supervisor who made it clear pizza was more important than assisting his staff by interrupting to get money out of the clerks drawer for lunch. Made the process of getting a money order difficult and cumbersome.

Sydney was friendly, attentive and accurate. A real pleasure to interact with!

Great customer service and they always have a treat for my dog!