Capitol Federal® Savings Bank Johnson Dr, Mission

Great little bank they are very helpful, however the lobby is always closed due to covid. Why is the lobby closed? The rest of us cannot close off our buildings to prevent covid

I'd like to start out by saying that I've been a Cap Fed customer for almost 10 years and they're a great bank overall. The customer service when you call their toll-free number is always top notch. Not sure what the deal is with the Mission branch... The experience, at the drive-thru in particular, is absolutely horrible. EVERY. SINGLE. TIME. I'm starting to think that maybe they use this branch to train all the new employees on drive-thru transactions because I'm never there less than 10 minutes, even if there's no one in front of me. Wish I was exaggerating, but I'm not. This afternoon, I waited nearly 5 minutes (yes, I timed it) for anyone to even acknowledge I was there AFTER pushing the "Call Teller" button. And there was only one other car there, in the other lane. Finally, an employee said "Someone will be with you in just a minute." Um... isn't that YOUR job??? So I wait. A couple more minutes go by so I press the "Call Teller" button again to see what the hold up is. I wait another couple of minutes (the other car is STILL there, by the way, seemingly NOT being helped either) and still no answer, but there are people clearly in the window. I finally left and drove out of my way to the Shawnee location. And guess what? Drive-thru transaction done in less than 2 minutes. I will NEVER go to the Mission branch again unless it's for an ATM transaction. I HIGHLY recommend the Shawnee branch on Nieman-- much better service, employees are super nice, and there are 2 ATMs.

No idea how to run a bank, go somewhere else *VP Chris called 04/20/2021 @ 4:10 PM CST Comment stands

Staff here never smiles. Always feel like everyone is miserable and unhappy.

For putting my money in for the vacation fund And getting more of DVDs whatever I want to

Great customer service, and plenty of convenient locations !

They have always treated me with respect.